[Resolved] Country Vacations — Cheated while giving membership | |||||
I bought country vacation package (5 years) + country club membership in September 2012. country club membership with ID : CVPU1CLUB5LB123367 As per the commitments given to me, if I do not opt to avail the vacations then my vacations will be sold to somebody else. And all my payment will be recovered. I invested Rs. 80000 solely on that commitment. But when I followed with the customer care, they simply denied saying that it is not their responsibility to recover any amount. The guy who sold me the membership gave me his visiting card (Mr. Nikhil Pardeshi) and asked me to call him for any help. I called him and his phone didn't work. I called the office and they say that he doesn't work there. I would like to get my money back, till this date I haven't utilized a single facility just in the faith that I will get my money back someday. Please help me in getting my money back by cancelling the membership. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Sep 29, 2015 Country Vacations Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 2000 members every month for holidays across our properties and exchange partner properties. Yearly approx. we are sending more than 30000 members and more than 1 lakh room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
Download our Android & iOS based Country Club App from Google Play store for real time bookings and information about our events along with all properties details across the globe. Click below link
https://play.google.com/store/apps/details?id=com.ccil&hl=en
One more Information we would like to give you that we have now our presence in Malaysia and you can opt for a holiday there too.
For further any queries please login to our below mentioned portal link and give your complete membership details.
You can also reach us on below numbers and e-mail Ids
For Country Vacations membership call us on:[protected]/67484444
E-mail Us On: [protected]@countryvacationsmail.com
Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership
Best Regards,
Response Team.
Country Club Hospitality and Holidays
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Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
Please work in a professional way. Club members are not begging for your help. They are demanding for the facilities they need to get. You are failing to do this. All your replies have a standard text copy & paste. My question is why there are so many complaints under your company?
Please give straight answers. In the above reply did you mean that you sent 30000 members and more than 1 lakh room nights are allotted to members with the membership money taken from this applicant?
There is no mention of booking though app in agreement. There is only a website link provided.