Country Vacations — I am complaining against the false commitment from the company

Address:

55/1, Marathahalli Outer Ring Road, Sarjapur Road, Deevarabeesanahalli, Varthur Hobli, Bengaluru, Karnataka 560103

Sir,

I am neelpankaj biradar i have been cheated with false promises and. This is regarding my request concerning membership cancellation and refund the charge i deposited of rs.56000.00 in three installments (Through my credit card).

I was promised 21 days of holidays of 3 years which i can use as per my wish for next coming 20 years, it was promised that first year amc charges will not be charged, and its been two years almost and still i get calls for 9000.00 inr of pending amount which was supposed to be waived off, now i get a call to pay amc charges. For one after the purchase i tried to call arpita mandana, sayed, and manasa on there numbers who sold me this package and when i dial there numbers it says number does not exist, i feel cheated now.
Help me out, i cant book my holidays either

Member no: cvbg2clubb253333
Member name: neelpankaj biradar

This mail is in regard with the false commitment provided by country vacation & brain washing the common man forcing to become a member, (The whole story is attached in the mail, the key points are below). Now they are denying to refund the money. Request to help me in getting back the money.

This is to bring to your kind notice that i had purchased the country club membership card

Bangalore, karnataka state for a consideration of rs : 56, 000/- (Fifty one thousand) paid via hdfc credit card.
For country vacation 2days 3night package. During nov end 2018

1. Verbally you told lot of things that we will be preferred customer & for booking we have to just inform you 2 days prior. And we can since we are one of the luckiest customer the additional vouchers to take additional members can be used.

2. Free spa services.

3. Lifetime free club membership without annual charges or taxes.

4. Stay at their club facilities is free.

5. Members can use any of their 95+ owned facilities with no additional charges for stay.

6. We have facilities available worldwide.

7. Every weekend, we organize programs like disco night, gazal night etc free of cost, but when checked its charagable even for using the place.

8. Free cab pickup from airport/train station to the hotel and free car drop from the hotel to the airport and

Railway station.

On the other end, the facts about their above products and services are totally different. Please find the below mentioned contradictory facts written in the agreement or not mentioned anywhere.

1. Whenever i tried contacting the consultant, i never got any availability till date, & hence unable to use the service.

2. When inquired about spa services at their customer care center, they mentioned charges will applied.

3. Annual maintenance charges inr 5000 excluding taxes applies and must be paid to avail club benefits.

4. As per the agreement, they have over 59 leased and/or own properties however, as per the latest list shared by their executive says only 44 (Including international locations) facilities. Moreover, it is not for free and charges to be paid per night basis.

5. Charge for the cab service is to be paid separately.

Moreover you contract looks one side, when i have not availed any vacation instead of your team/organization refunding me money, your asking for annual maintenance charges amc.

I am looking for the refund of the whole sum and interest on the amount for the duration you holded my money with you.

I drafted the emails there was no response for the same.