[Resolved] Country Vacations — Inconsistency in the actual agreement and verbal description of the offer

Sukhil Patil

from Port Blair, Andaman and Nicobar Islands

Address:	560010
Website:	www.countryvacationsindia.com

Yesterday (09/01/2016) we got a call from Country Vacations head office Bengaluru and they asked to come and collect a gifts we won in lucky dip. When I went there today (10/01/2016) morning they said they have a presentation of 45 minutes post which we will be getting gifts and we went for the same. During this first they collected some basic info about our outing pattern and all and finally they started about there product. They have different kinds of vacation products like just India, India+Asia and International depending on product you need to pay them the money. During all these the sales representative provided a lot of information on a 'white paper' and at the end they provided the amount to be paid. I asked the sales representative for 4-5 times to provide me the actual terms and conditions letter but he just kept this postponing with some or the other thing and meantime asked to provide my credit card, unfortunately I handed over the card and and was swiped in no time to deduct 1, 65, 000 Rs. After sometime the guy came back with purchase agreement which did not had any of the mentioned by the representative. And also in the agreement there were a lot of contradictory statements with respect to the benefits told during the presentation. I asked and argued for 2 hours to get these corrected and the sales representative and his manager kept on giving irrelevant answers. Finally I asked them to cancel the transaction as I'm not feeling it trustworthy and give back my money the sales manager simply said they cannot as my membership is already created. Also both sales representative and manager finally convinced me that all the benefits they mentioned will be coming as part of the welcome kit I'm going to receive in another 3 days and got me to sign the agreement. However after coming home I just googled and I see all bad news about this offer by everyone telling this fake and fraud and I'm not at all happy with the product now and would like to get back my money.

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Complaint marked as Resolved

Country Vacations customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2016

Country Vacations Customer Care's response Dear Member, Good afternoon! We have gone through your queries and understood that you have been not given full information. We condemned the word Fraud used by yourself as the Company is very much genuine. We are sending more than 3000 members every month for holidays across our properties and exchange partner properties. Yearly approx. we are sending more than 30000 members and more than 1 lakh room nights are allotted to members.We are giving overall services to approx. 10 lakh members across the globe on a yearly basis in our all four verticals. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. Download our Android & iOS based Country Club App from Google Play store for real time bookings and information about our events along with all properties details across the globe. Click below link https://play.google.com/store/apps/details?id=com.ccil&hl=en Members Feedback Click the link http://reviews.countryvacationsindia.com/ I am sure you must be very well aware that you and your family is part of Indian one the largest Clubbing, Holidays, Fitness and events company called Country Club Hospitality and holidays Ltd. We would like to inform you that we have more than 40 our own and franchisee property with in India and abroad to serve you. We would like to share you that we have now our presence in Malaysia, Bangkok& Singaporewhere you can opt for a holiday there too. For further any queries please login to our below mentioned portal link and give your complete membership details or you can call our central customer care on[protected]/67484444 . Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership Best Regards, Response Team. Country Club Hospitality and Holidays