Country Vacations — membership issue

Address:

Hyderabad, Andhra Pradesh

I have taken country vacations membership on 4th july 2015 (Kukatpally office, in brand factory building). When i have taken the membership, these guys mentioned that there will be 7 days and 6 nights vacations per year for 30 years and these can be carry forwarded to next year if we don't use. When i was trying to use them on december 2016, i logged in to the country vacations account with the given details, i can see there were nothing like that and i called to the customer care department and they have mentioned that you have taken country club membership and for this membership you need to pay 5000+tax as annual maintenance charges. And i am trying for the past two years with them to get my country vacations membership and i am unable to get hold of this manager anil and executive ravidra from which i have taken the membership. Now i am unable to do anything with this account. I am not sure how country club came into picture, when i have taken account in country vacations