[Resolved]  Country Vacations — Mis Selling and miscommitment and sold holiday vacation membership.Fraud done by sales manager Rohan Dutta

Address:	Hyderabad, Andhra Pradesh
Website:	www.countryvacationsindia.com

I have been called by a teli caller for some gift on 20/08/2016. We went yesterday dated 21/08/2016 in the afternoon. After that we came to know that we have to go through a presentation for 90 minutes. Requisite documentation done and we signed in good faith. The room was very noisy and i am carrying mt 2 small kids and my wife. the officer name Diya and her sales manager Rohan Dutta told us about holiday members in which theyused papers to sell the dreams. But what they told is 60% false they sold us the dream. on the very next day i have mail to the head office of the company met the local office office to cancel the policy but no coperation later the Rohan again cobtacted me and told that please come we have some offers . it was agreed that my AMC amount will be decresed andecondly On 22/07/2016 I have written mail to central customere care raising some concern. During pitching of the product the officer and Manager Mr. ROHAN DUTTA has used papers in describing the product, wherein he told that all the hotels and resorts owned by company or associated is minimum of 3 star category and same has been proved in your customer care office in durgapur he confessed the same in front of assistant manager of customer care.
Next in the pitch paper he categorically mentioned that only paying the AMC per year (rs 8850) the member can enjoy all the facilty in the hotel including SPA in all your hotel during 10 years of membership every for 6 n 7days . He also told that this facilty is available in the resorts and hotels in india and member can use the facilty only paying the mentioned AMC. The same has been admitted by him in customer care incharge of durgapur today. After all this incident when I came durgapur office to book hotels in chennai I came to know that the accomodation in guindy chennai is a 2 star hotels and do not have swimming pool or SPA. This is a mis commitment.
Next in the pitch paper he told and mentioned in writting that that travel arrangement will for local movement will be concessional and 50 % discount will be there for members in per KM basis compare to local market he has given a third party story in these sighting example of Rajasthan tour done by your member where the local rate as per Google is rs 14 but country club jhas done it at rs 7 . Same has been admitted by him in your customer care office Durgapur in front o[censored]r customer care incharge. My experience with recent travel to BAngalore the outside vechile is much more cheaper than travel desk at VC .
Next he told that there is a coupn system in food and he mentioned the amount of coupn per head per day is rs 500 and this is applicable to all your hotels in india either owned or arranged he also confirmed me on my query regarding the arrangemt he told at the time of booking the office will provide food coupns spa vouchers etc for all the locations in india. The same has been admitted by him.

Me and my wife has signed and during ur welcome call process Mr Rohon reqursted me to say yes yes and clear the call and that can be proved by CCTV foootage if covered from his body lanuage during the call.
After going home on 21st August I read and understood that I have been cheated and miscommited and hence requested for cancellation on 22nd Aug to ur central customer ID hope you have some cool8ng period.

Hence if there is no trust relationship cannot continue.