Country Vacations — Misguiding, hidden cost, untold story, and forced to take membership

Address:

Kolkata, West Bengal, 700042

Ref: Country Vacation Membership # CVKK37GCLUB10LB236971 (Gold Club + 10 Yrs 6N7D Blue U12).

Hi,
We were cheated by Country Vacation, 123, Rashbihari Connector, Bosepukur Road, Opposite Nilachal Appartment, Kasba, Kolkata, West Bengal 700107 and supposed to made payment & sign the contract.

I have sent the following mail to your customer care on 16th May; Called your customer care on 19th May, again on 22nd May but no response.

Your representative told there is no “hidden cost” but after taking membership, it is almost opposite pole at our discussion.

Please find below some of the point and we do not know what will be the other points in next 10 years.

1) You representative told that you have your own resort as well as from your associated partners in worldwide. The membership is valid for all the resorts (yourself & your partners one).
Never told that we have to pay extra in your associated resorts. It is very shocking and most of the interested place in India & other country, you don’t have your own resorts.
So, we are not at all interested for this plan. Requesting to waive the charges for your associated resorts and make same for all, irrespective of your own or partner’s one. Otherwise we are not able to continue the membership

You have given a “Free Package” in Bangkok but there is no resorts of yourself. Probably we have to pay for staying there. Please clarify. We will not avail this until you make it totally free

2) Your representative told that during staying in resorts, only we have to recharge your fuel tank. Driver, Guide, Car, all are inclusive in the plan. No other cost from pick up to drop location. But now you are telling that we have to pay charges per kilometer to use the car.
If you told earlier, we were not taken the membership. This term is not at all accepted to us. Requesting to make it free as you committed.

3) You representative told that maintenance cost is required Rs. 10, 500=00. Never told that this is “AMC” and required every year (in the year of travelling. Obviously Membership is taken to enjoy holiday: not to stay in home ).That means it is required for every year and for 10 years it is Rs, 1, 0, 5000/=. Surprisingly neither you have discussed in detail nor shown in calculation that we have to pay total plan cost plus this cost. It is huge for me and I am unable to bear it. I can give only one time pay for Rs.10, 500/= for 10 years otherwise we will not be able to utilize this package.

4) You representative told that food charge is fixed Rs. 400.00/600.00/……. As per our choice. Now we heard that it is valid only at your own resorts. In your associated resorts, we will get the discount on Food. As per experience the food charge is too high in this case. The price will exorbitantly high even after discount . Requesting to make the Food charge same for all, irrespective of your own or partner’s resort.

There is so much discrepancy between discussion & present situation.

We are earnestly requesting you to consider our above request otherwise we will not be able to continue the plan.

If it is not at all accepted to you, please let us know your cancellation policy of the membership.
Extremely sorry for the inconvenienced caused.
Thanking You once again.
Best regards

Mrs. Krishna Mitra & Dr.Kalyanmoy Mitra & Krishna
5/2, Babu Bagan Lane; Dhakuria.
Kolkata-700031. West Bengal. India
Ph.[protected];[protected]
Alternate e.mail: [protected]@gmail.com