Country Vacations — Misleading and cheating from country vacations

Address:	500072
Website:	www.countryvacationsindia.com

Hi,

This is Sampath and would like to bring to notice that Country vacations has been misleading and cheating many people with their offers. I was asked to come and pick a gift near Kukatpally Brand Factory. When went to have a look and said that they will be giving 1 hour presentation and later you can pick the gift and leave. This whole one hour these guys have brainwashed every thing that they will offer this and that with complimentary tour package for 3N & 4D. From the same year any 8 family members or friends can travel to any place with In India for 7N & 8D for next 30 years with the membership card. And the membership card will be costing INR 55, 000. Also they promised that the same amount will be converted into easy EMI's with 0% Interest for 36 months. But the fact is they will convert it to only 12 Months with applicable interest rates from bank. Once the amount paid they will automatically convert into 12 months so that we can not raise any dispute with the bank. If travelling is not possible in that year they promised that they will be giving INR 10, 000 as rent for not using the holiday/travel.

Once paid they will provide a contract note and in which none of these promised details will be available and they will never give time to read as well after misleading from the reading topic and will be asking us to sign. Also mentions the membership can be cancelled at any time within 3, 6, 9 months. Once the we read the contract notes it says only cool lay off period for 10 days we can cancel the membership. And the next point it says membership can not be cancelled at any time as the amount paid is not a deposit and can only be transferred to friend or family.

I became prey to Country Vacations on 10th May 2017 after paying the amount and once read the contract notes I was really surprised to see most of the promised were not mentioned in it. So I went by to office on 13th May to cancel the membership none of them responded well. And Mr. Anil who was acting as manager doesn't have any ethics on how to speak with the customer and behaving like crook tells that membership can not be cancelled and can only be transferred else you can do whatever you want. To be surprised he is the branch manager and doesn't hold his official Email Id. Instead he has provided with his personal mail Id and asked us to keep the mail which was done from my end but until now no response from him regarding my request for cancellation.

I have sent an official communication to the customer care team and given written letter at branch office regarding the cancellation and to my surprise none of them responds even with a single word no one picks their phones while calling regarding the cancellation status

To my surprise I have met 3 different people near the location and all of them are awaiting for their amount refund and has been visiting the office since 5-6 months and none of them got success in cancelling their memberships.

I have given a formal written letter and mail communication with in 10 days of time for cancellation and they say the process would take 3 months . I don't understand why the process would take 3 months for the refund. Will they be paying the interest amount to the bank??

My humble request is to take immediate action on these people and to make sure my earned money is refunded back as soon as possible with the membership cancellation.

For any other information please contact me on [protected] / [protected]@gmail.com

Total Amount Paid INR 55, 000.

Membership No: CVHYD7CLUB236741.

Regards,
Sampath Kumar