[Resolved]  Country Vacations, Preet Vihar, New Delhi — Refund of Amount spent on Membership

Address:

New Delhi, Delhi

I have registered as a member of this Club in the month of 1st May-2011 at Gurgaon Office. My Membership no. is FMCV /86/119. Since then I have been waiting for the Platinum membership cards of my family & parents. Despite a series of communication, I am not getting proper response from the Organization. I have made an agreement of Fractional Ownership of Fractional Platinum Scheme with 500 sq. ft. area (for 4 Adults & 2 children) and with annual maintenance of Rs 4000. But the Membership Card which I received was Silver and the maintenance amount charged without availing the facility was Rs. 6000. Got a mail from Samina for payment of Rs. 6000/= as a maintenance charge. Also Temporary Handwritten Card given for my parents to me in the month of Feb'12. When queried about Platinum Card for my family & parents & high Maintenance charge, there was no response. After follow-ups, they say that I am not eligible for platinum membership. If you see the agreement it tells Platinum Membership. I have a written document that I own T1 facility, but they deny the fact in my correspondence. I also have a written proofs from Preet Vihar Country Club office, New Delhi. I wanted my Parents Card, No response on the same. The Portal for my account was not updated and also My 1st holiday expired on[protected] without availing the facility. The most interesting fact is that every time the manager gets changed with whom I discuss my issue, since 2011 and I have to repeat the issue again & again from scratch which seems to be a harassment for me. I requested the Country Vacation Management Team that unless all my papers / Cards are cleared I am not going accept any type communications or pay any maintenance charges requested from you. Till date after I become the member of the Country Club in 01st May 2011, I have not used / utilized the services of the Country Vacation, I waited for correct documents to be delivered to me, as because of some serious confusions among the Country Vacations Management staff on the agreement signed (or trying to make a mockery out of me). In fact I was treated like a joker, harassed moving from Gurgaon Office to Ghaziabad & Delhi and vice versa. No proper response. Lastly, I thought of visiting Preet Vihar Country Vacation Office last time, on 8th Dec’13 before requesting for cancellation but there also could not get proper response. This is just to let you know that I have been fed up following from 1st May 2011 ( 2.5 years now) and have no more strength to continue. Taking all the issues like a gentleman I patiently waited for long but I think it was too much and the limits have crossed, and now I wish not to continue and withdraw my money (Rs. 1 lakh 30 thousand) back by cancelling the agreement. I have written a final mail, but that too not taken seriously… It’s already 2.5 years past after I have made an agreement with Country Vacation without utilizing its assets till date. What should I conclude about the company? Is the company FRAUD which is making false commitment to its stakeholders even after proper agreement. ???? Pls help me to refund the amount which I have paid to become a member. My e-mail Id is [protected]@rediffmail.com Regards Zafar Aqueel