Country Vacations — refund money with interest

Address:

6-3-1219/a, 2nd floor, Country Club Kool,Begumpet, Hyderabad, Telangana 500016, India, Hyderabad, Telangana

I would like to report the fraudulent sales by country club of india ltd. And country vacations kolkata, the head office in hyderabad.
I went to see my sick father in kolkata, india in the middle of january 2018 till end of february 2018 in my annual vacation. While living there, i filled up a random form by some sales person in a mall in kolkata. On 26th january 2018, i got a call on my phone, saying that i won a gift from country vacation club and to collect that gift i had to go through a half hour presentation. I went with my sister and her 2 years old kid in that presentation.in that presentation, they convinced me to buy the membership by saying that they are giving special discount on the spot of the membership worth rs.3, 75, 000 to the price of rs.2, 26, 000. When i said that i am not interested, they enticed me to give lots of other benefits like 5 extra holidays, half of the maintenance cost, cheap international holiday vacation, free air ticket and many more. When i said that i do not have that much money in my bank account, they said that if i manage to pay at least 1, 00, 000 (1 lakh rupees) on that night, they can provide all the benefits that they promised. It was late night when they were forcing me to sign the agreement and we were carrying 2 years old baby who was crying to go home. So, i signed without looking into the agreement with complete trust on them.
Later on, i found out from internet and my relatives in kolkata that they are a fraudulent company and has cheated many people across the country. On 29th january 2018, i lodged an email complaint against the country vacation to their hyderabad and kolkata office. I also requested an immediate refund. I went to the kolkata office and talk to the customer care lady named nazia who said that according to the agreement, i will be deducted rs. 3800 from the total amount of rs. 1 lakh. I disagreed and said that it is not fair that company will deduct rs.3800 as i have been deceived by the company staff. Same thing i have said to mr. Sandeep of hyderabad office over phone on 31st january 2018.
On february 10, 2018, i received an email from kolkata country vacation office saying that, “your refund request is under process, as per your agreement nominal charges of rs.3800/- will be deducted and the remaining amount will be refunded within 120 working days from the date of invoking cool off period”.
After returning back to new zealand after my holidays, i followed up by emails dated 27 march 2018, 29 may 2018, 22 june 2018, 26 september 2018, 6 december 2018, 25 january 2019 and 25 february 2019. Most of the time, i got the email reply saying they are following my refund and requested me to wait. On december 8, 2018, i received email saying “we know its taking too much time but we are trying to release the refund as soon as possible. We would like to inform you that refund will be released after dec. So its our humble request to cooperate with us”. On february 2, 2019, i received email saying, “we regret for the inconvenience caused to you but we are following up with the ho for your chq, you will definitely get the refund as assured to you, we are waiting for the chq once we get the chq we will inform you”. I also made several calls to them but no one picked up the phone. Only once i managed to talk someone in hyderabad office on september 26, 2018 who assured me that i will get a confirmation mail within 2 weeks’ time about the refund. Later on i called several times and email but still no luck.
Now, this has been more than 2 years that i have not received the refund. I also sought help from the indian high commission of new zealand, wellington office to take necessary steps about this fraud company in india. They emailed them few times but still i did not get my money refund. I also want my money back with the banking interest.