[Resolved] Country Vacations — Refund of money which was taken by fraud

arjun1511

from Varanasi, Uttar Pradesh

Address:

Kolkata, West Bengal

I am having Membership No CVKK1FS187595. I have paid Rs 20, 000 for Vacations offered. I have been cheated by Country Vacation. The facilities and offers promised to me has not been fulfilled. For several months I have been continuously calling to get my money refunded. The very next day morning after we had paid Rs 20, 000 I had requested to refund my money back since I could sense it’s a big fraud and people are making me fool. I am not interested in any club facility or any vacations, I just want my money to be refunded. The person who had dealt with me was Mr Rahul at Subham Hall, 1st floor 16 Gariahat Road. Kolkata 700031. I am tired contacting him for several months now, with no proper response. I was even assured that my membership would be sold to some other person as soon as I would want to back out. That promise has also not been fulfilled. I also contacted the head of customer care Mr Subhendu Mistri in the Topsia Office, Kolkata. He has been delaying my case and not responding. It’s a big fraud which has been done. Our hard earned money has been looted. No response on telephone. And I am now tired personally going to every office. Take my case urgently and seriously. Country Vacations executives have told they are refunding money to some of their clients. I have not used any club or vacation facility till date. I want my money refunded else I will take a legal action. My contact number is +91 [protected]. Waiting for your earliest reply.

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Complaint marked as Resolved

Verified Support

Sep 18, 2015

Country Vacations Customer Care's response Dear Member, Good Afternoon! We have gone through your queries and understood that you have been not given full information. We are sending more than 2000 members every month for holidays across our properties and exchange partner properties. Yearly approx. we are sending more than 30000 members and more than 1 lakh room nights are allotted to members. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. Download our Android & iOS based Country Club App from Google Play store for real time bookings and information about our events along with all properties details across the globe. Click below link https://play.google.com/store/apps/details?id=com.ccil&hl=en One more Information we would like to give you that we have now our presence in Malaysia and you can opt for a holiday there too. For further any queries please login to our below mentioned portal link and give your complete membership details. You can also reach us on below numbers and e-mail Ids For Country Vacations membership call us on:[protected]/67484444 E-mail Us On: [protected]@countryvacationsmail.com Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership Best Regards, Response Team. Country Club Hospitality and Holidays