Cox And Kings — Conveying false information and cancelling my family's trip due their inefficiency.

Address:

New Delhi, Delhi

Cox and kings.. A brand name whose subordinates totally unjustifies the name itself. Words like unprofessionalism unethical carelessness least-bothered fall short when I try to describe or even think of my experience with a prolonged brand name at the time of booking itself. It all started with my July 2015 booking of one of their most expensive Europe tours called EUEOPEAN DISCOVERY which travels to London covering entire Europe for 15 days. A Rep Named Rahul Mishra had been assigned to our bookings from Cox and Kings Lajpat Nagar branch. The words like inexperienced, liar, careless with zero sense of responsibility are no match for such a person. He booked us 4pax in July starting for departure in end of july which due to insufficient documents etc shifted to Aug end 29th. This guy fooled us for our London visa appointment on 3rd July and extended that to 8th July... Then extended it further to 13th Aug... Due to reasons unknown to us. Our group departure was for 29th Aug which we got intimated had been reschedules for 13 sep due to insufficient passengers and we still cooperated. During this entire duration from July to Aug mid we had around more than 1000 lies from him on every step he proceeded with. No follow ups or communications from his end whatsoever in whatever may be the matter. We called him more than 100 times to seek status of everything but he was least bothered to inform us about anything and so was the company. We got our London visa stamped passports on 26th Aug and had intimated to him the same day for its collection ...in order to proceed for the schnegan visa ...but he postponed his arrival for the collection of passports until 1st sep due to rakhi n reasons known to him. He collected the docs from us on 1st Sep and informed us that schngan has been filed and he has submitted our docs to the embassy. On enquiring Some days later he informed us that he has received one of the passports with stamped visa and remaining should be soon in. 2 nights prior ..ie 10th.. to our travel due on 13 sep... He informed Us that the group departure has been cancelled due to insufficient travellers but our passports are stamped with schengan visas and we can travel in Oct. The next morning I asked him to return our passports and refund the amount submitted. And that's when we were told that we did not even had the schengans stamped... And he never submitted the passport for it. Later when I visited one of his seniors we were told that the tour was very well operating on 13th and due to his negligence carelessness despite of booking 2 months prior we were not going when the rest of the people were. The reason for this at the end came out that on 26th aug when we had informed him to collect our passports.. He took his leasure time later went home of rakhi and didn't return until 1st sep.. That's was caused this delay and he never applied for our visas... What could we say about such a reputed brand name COX AND KINGS who have such employees working for them... . who have the power to cancel a familys hard earned vacation and thaybtoo at the last minute... Now they want us to travel in October after delaying our trip a from jul end to Aug then September and now october... I want an answer for such intolerable negligence on theor part...is this how a travel agency operates... These guys should have shame on their selves for even hiring such representatives who are a bad omen for them... We have already born a mental loss out of it and now at the time of refunding they want us to bear a monitory loss as well due to the useless stamped London visa which we aren't even travelling because of them. I need an answer being a client ... Its us who decide on a travel date and not them... What will I do with such resolutions when its not possible for us to travel in dates suitable for them... What's the use of choosing a group travel when a customer has to comprise even after spending lacs of rupees.. I say do hell with you and your trip. I would never recommend anyone to travel with cox and kings where neglegant people like RAHUL MISHRA work... This is their rep support in india... I wonder what these people would do when we are in a foreign country with them... We have been cheated by COX AND KINGS... AND WE WANT JUSTICE TO BE SERVED...!!! I will make sure that i reach out to all the consumer forums in india and abroad. Cox and kings i[censored] r bothering reading this feel free to email a me anytime...