[Resolved]  Cox & Kings India — booked ticket on a different date on their own and no prior information given and now not refunding money

Cox and kings decide on their own terms that when the customer will travel and book tickets on dates selected by them with no information to the customer. They don't think its imp at all to inform the customer about the flight details. I booked the thailand package with arshit shetty, my bad luck. I should have read his previous reviews. I told him that i want to book package for thailand for the date of october 20th departure and all in the mails its written about 20th october. As 19th october was diwali so told him that in no case will travel on diwali night and there is a flight available for october 20th departure as well. After repetitive reminding to the delhi officer mr. Gaurav jingala, he shared the flight details with me on october 18th with my departure date as october 19th at 23: 15 pm. There is no record for that date neither i agreed verbally nor there is any written information that i shared with them.in their thailand package pdf also departure dates of 19, 20 october were mentioned. Which they say is the first day of travel. As far i know english departure means you will be boarding the flight on that day and departing from the country. Even if they have this understanding then who will inform / explain to the customer. Will the customer have dreams about it..?? Mr. Rahul joseph (Arshit shetty ' supervisor from mumbai) and mr. Gaurav jingala (From delhi / ggn) ruined my diwali day by continuously insisting to board the flight as the tickets were non refundable and even they don't have any documention for the october 19th departure and now they say that neither i can travel with my deposited nor they will refund back. Even if its a company policy to book a flight on a different date if flights on a requested particular date is not available then under no circumstances they can book a flight at their own will without asking / informing the customer and force the customer to go on that particular date because they have made a mistake and want customer to pay for it. Even mr. Gaurav's senior mr. Ambuj sharma called me on october 19th and asked me whether i was given any prior information of flight, its date and time even if the tickets were not shared. None was done and shared and even he had no reply.

I also confirmed the details to a lady representative from mumbai office before mr. Gaurav, started further communication.

They are now saying that the amount is non-refundable as i had made confirmation without them stating facts and figures for which date.

I want my money back as why should i bear for other's mistakes.

Gaurav's mail denying my amount. Here no where he has stated that for which date i made the booking for.

Dear ms pahwa,

As per our discussion yesterday, we would like to inform you that as you did not travel yesterday night as per scheduled flight, please be informed that the cancellation for your booking will 100% as all the services were issued. There will be no refund for any of the services.

I believe the above is in order.


Gaurav jingala
Regional liasoning officer - north
Outbound operations - duniya dekho
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Cox & kings ltd
Plot no.-108, 1 st floor, nimitya info tech, udyog vihar,
Phase-1, gurugram (Gurgaon), haryana-122016
Mob: +91 [protected]- wats app | +91 [protected]- handy | tel: tel:[protected], 4513200| extn 7881
Email address:gaurav. [protected]@coxandkings.com | website: www.coxandkings.com