[Resolved] Cox & Kings India — canada flexihol tour packages 01 may 2018 i
Mumbai, Maharashtra, India
ArArif varaliya on Jun 27, 2018
I booked canada tour holiday package326000₹ but when customer gose that time thay not provided properly services likel hotel breakfast transfer & transportation promised places not visited cab services done thay not provided canada all time international all to local agent & company no call but responce before booking time all is itarnary is good after tour all payment recived after all is change without inform not before depture not to canform not explain all detail after i goes canada very bed experience and tres & hedache again many time call & many write email but not any responce to me after all file case counsumer court & media to inform to cox andkings tour company is fraud cheating with me i come back 12 may 2018 wait to 28 jun 2018 final i decided to legal action by cox and kings comapany customer care center to complient to but he was not replay for me 45 day s wait but now i go ahed legal action
Complaint marked as Resolved Jul 14, 2018
Iwait for last 60 days complete nothing t ahed any action on my complient resolve by the company to resolve my case bases i evry day call and emsil to company but not responces not to any update for my case bases how many days i wait for case resolve ???????
[Jun 28, 2018] Cox & Kings India customer support has been notified about the posted complaint.
Verified SupportCox & Kings India Customer Care's response, Jun 29, 2018
We apologize for the experience, and are taking your feedback extremely seriously. Please share your following contact and booking details via inbox, so we can look into what went wrong.
a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking
Team Cox & Kings India
Verified SupportCox & Kings India Customer Care's response, Jul 28, 2018
Greetings from Cox and Kings Limited!
We acknowledge and thank you for the details, and wish to inform you that your feedback/communication has been forwarded to the concerned team. They will evaluate/analyse the same and revert back to you accordingly.
We look forward for your response.
Team Cox and Kings
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