[Resolved] Cox & Kings India — feeling cheated by cox and kings | |||
I have been planning to us tour with my family in the month of november, 2018, so i contacted many tour and travel company. Although i have received a quotation at the higher price from cox and kings as compared to other travel agencies, i prefer this company so that i rest assured for the services as i was travelling with my family. My tour was of around rs. 10, 00, 000/- and i paid rs. 8, 00, 000/- in advance. But while submitting my final payment, the marketing person mr. Sahil told me that, now the usd rates have changed so i have to pay rs. 14, 000/- extra. Till then i have exchanged almost 40 emails with the company, in none of the emails, you ever have informed me about this. I told them, please show me one email in which you have mentioned this. But none. I have been pushing them for the payment which to make, i also have all the whatsapp chat and lots of emails with me to prove this. I will share this you if you need. But they has asked for the payment only a day before my travel, and i had not option to pay whatever they were asking. I have been quoted in inr and never informed about that the difference i have to pay if there is a change in usd exchange rates if that would have the matter, i would have paid upfront full amount and should not wait to rs. 2, 00, 000/- or i would have opted another travel agent. I can share all the details with you and please let me know, where i am wrong, for which i paid extra for that. You have charged me rs. 14, 000/- additional amount and i have no option but to pay as i have fly very next day. If you have not informed me about the usd and inr concept at all in any of your emails, then why i have been charged. I don't know whether your company have reduced the rates for some of your customers when usd is reduced against inr while making a payment by your customer, that is a matter of concern. I have contacted consumer court for this matter but they have told me that i initially should contact you and revert back to them with your reply. Please reply. Was this information helpful? | |||
Jan 9, 2019 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Nov 14, 2018 Cox & Kings India Customer Care's response Hi Kamal, We are sorry that you had an unpleasant experience. We'd want to get this resolved right away. Please share these details with us and we will get this resolved. a. Booking reference number b. Booking Location c. Tour Name d. Departure Date e. e-mail address registered at the time of booking Thanks, Team Cox & Kings Verified Support Nov 22, 2018 Cox & Kings India Customer Care's response Hi Kamal, Sorry for the delay in responding. Thank you for sharing the requisite details. We are forwarding these, as well as the details of your concern to the relevant team. A representative will get in touch with you at the earliest. Thanks, Team Cox and Kings India Verified Support Dec 06, 2018 Cox & Kings India Customer Care's response Hi Kamal, We believe that our team has got in touch with you and provided the required resolution. Thanking you. Regards, Team Cox and Kings | |||
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+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
a. Booking reference number : 2018OBT2038993 Booking ID: 1038993
b. Booking Location : COX & KINGS DEL - PITAMPURA (PP TRADE CENTRE)
c. Tour Name : Custom
d. Departure Date : 2nd Nov 2018
e. e-mail address registered at the time of booking : kamal.[protected]@gmail.com
Thanks