[Resolved]  Cox & Kings India — Himachal tour

Address:

Kolkata, West Bengal, 700025

This is with regard to the scenic himachal tour from 10th may to 18th may taken by me and my family.
Overall hotels provided were not up to the mark and much below the standard assured to us from a reputed company like yours.
I would like to bring forth the following specific issues in the hotels provided by you:
1. Hotel surya, shimla : we were provided accommodation for two family suites for our two night stay in shimla. Let me bring to your attention that one family suite can accommodate 4 people, hence booking for one family suite would suffice.
As per the hotel voucher we were charged around rs.38, 000 for our stay in shimla. Had there been no such booking error from your side, we would have been charged half the amount.
On speaking to ms. Sayani dutta (Mandeville gardens, kolkata, cox and kings) her excuse was that she couldn't understand the difference between a family suite and a room.
This is highly unprofessional behavior from a so called travel expert.
2. Hilltone resorts and spa, baragran:
Our hotel in manali was at a distance of 15km from the main city. The quality of the rooms and service was much below standard for what we were charged. The rooms were unhygienic with dirty water and spiders in blankets.
Loud music was played till almost midnight for private parties, disturbing our sleep.
Overall we were highly disappointed with our stay in this hotel at which we had to spend three whole nights.
The hotels at mcleodganj and dalhousie were reasonably ok but still not up to the mark.
We had opted standard hotels for our trip which include 3 to 4 star gotels, however our accommodation was provided in 2 star or budget category hotels.
Overall we had to highly compromise on the quality of hotels.
Due to this unpleasant experience, we would think twice before booking with cox and kings in the future.
Regards,
Shailesh s babaria