[Resolved] Cox & Kings India — ill planning in europe tour | |||
I have planned europe tour for my family which is starting 8th may (French swiss medley) but i already got gist of mismanagement and ill planning of my tour. Initially my tour was planned on 9th may 2019 but it was rescheduled to 8th may due to less response. Air tickets were accordingly issue. When i noticed my return tickets, i got ti know that there is 10 hrs of gap between my hotel departure and flight time. When i highlighted this issue to tour cox and kings agent handling my file, i was been told that tour manager will adjust timings to fill the gap. But when i spoke with tour manager who was assigned on last moment, i got to know that there is no change in schedule and plan as per itinerary will follow. This means that i amy have to spend 1pm to 10 pm on zurich airport. I requested cox and kings to plan some free day and air port drop in evening which was denied. Any quick help in the matter will be highly appreciated. Was this information helpful? | |||
Jun 13, 2019 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support May 06, 2019 Cox & Kings India Customer Care's response Hi Sanket, We are sorry that you had an unpleasant experience. We'd want to get this resolved right away. Please share these details with us on a direct message here, and we will get this resolved. a. Booking reference number b. Booking Location c. Tour Name d. Departure Date e. e-mail address registered at the time of booking Verified Support May 07, 2019 Cox & Kings India Customer Care's response Hi SanketThanks for sharing your details. We're forwarding these, as well as the details of your concern to the relevant team. A representative will get in touch with you at the earliest. Verified Support May 09, 2019 Cox & Kings India Customer Care's response Hi Sanket, We believe that our team has got in touch with you on your concern and provided the required resolution. Thanking you! Regards, Team Cox and Kings | |||
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+91 11 2676 8811 [New Delhi]
+91 80 2223 9192 [Bangalore]
+91 44 2836 3000 [Chennai]
Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
a. Booking reference number : 1037783
b. Booking Location : Mumbai
c. Tour Name : French swiss Medley
d. Departure Date : 8th May 2019
e. e-mail address registered at the time of booking : sanket.s.[protected]@gmail.com