[Resolved]  Cox & Kings India — improper hotel booking and no clarity in services provided

Address:403802

Complaint against Cox and kings Vasco Goa India
Please don't book any packages from cox and kings
There is no clarity in hotel bookings
They increase the package cost
No punctuality in providing complete package details
They book cheap hotels
No consideration for customer satisfaction
The package of hotel rooms is decided by cox and kings you don't have an option.
After booking they tell us, you must have told before whether you need breakfast with meal or without meal
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Aug 30, 2018
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2018
Cox & Kings India Customer Care's response
Hi,
We apologize for the experience, and are taking your feedback extremely seriously. Please share your following contact and booking details via inbox, so we can look into what went wrong.
a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking
Warm regards,
Team Cox & Kings India
Complaint comments 

Comments

Booking location: Vasco Da Gama
Tour Name : Customized Tour for Mr Ajeya Shetti
Tour Date : 17th Jul 2018
Departure Code: ON322783A[protected]/1
Email-ID: [protected]@gmail.com
Mob: [protected] won't be reachable

Currently I am in Malaysia if you can email me back for any further queries

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    Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
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