[Resolved]  Cox & Kings India — mr. jayprakash agrawal*2// super saver chardham ex - delhi // departure date : 05th may 2018// booking id : 952214

Address:

Mumbai City, Maharashtra

Sub: unexpectedly poor standard of service from cox & kings
Please refer to the captioned subject.
I had booked a tour of chardham for my parents from your renowned organization expecting high standard of services from the date of booking. However, i am pained to note that the service at the start of the tour is beginning to show that i had made a mistake booking through cox & kings.
The tour has started today from new delhi and surprisingly it has come to my notice that the condition of the bus is pathetic. The ac of the bus is leaking which is causing immense inconvenience to passengers. Further-more the seats of the bus are not at all comfortable and torn. Overall the bus in in a poor state of conditions.
I was assured of good services for the old parents on this religious tour but since the payment of 50% advance i understood the choice made by me wrong. The booking office mr bharat chabdal and liasoning officer ms. Pallavi kinge failed to provide any assistance since the beginning for documentations and my old parents had to travel all the way to your new delhi office for the same.
After the complaints received from my parents regarding the condition of the bus i contacted the number provided on the vouchers and spoke to ms snehal tandel at [protected] who was unable to provide any immediate solution and needed some time. I then spoke to the tour manager mr ashish gehlot ([protected]) who was present with the tour in the bus. He confirmed regarding the problem with the bus as mentioned above but was helpless in providing a solution. It is even surprising to note that when i asked ms snehal to provide a contact number of the senior since i wanted to escalate the matter for an early resolution, t my surprise she said that she the senior most person to address the issue and was hesitant to provide any names or numbers. When i enquired regarding her designation it was informed that she was the assistant manager. I had even called the office of cox & kings at mumbai and requested myself to be connected to senior person to explain the ordeal, there also no cooperation was received. It was very weird to note the replies from various people of the same organization and it is making me think whether the instruction to not provide the contact details of seniors has been given by the management? If it be the case i can be very assured of the poor standard being faced now.
The passengers book through these renowned entities by paying a premium of cost only for excellent services, comfort and proper response. However, cox and kings is lacking in all the areas of expectation and is treating the passengers worse than the small local tour operators.
I once again reiterate you to take necessary and immediate steps for a smoother, comfortable and proper travel of the passengers. Your timey action may somewhat improve the already tarnished image cox & kings in my opinion and would desist me from escalating the matter to the highest possible authority within your organization and beyond.
Thanks and regards