[Resolved] Cox & Kings India — My pre booked tour got cancelled "suddenly"

Vijay Soun

Website:

coxandking.com

Booking id 745743

I have booked the tour from one of your franchisee in jaipur, india. Rajendra singh
Store manager - franchisee

Cox & kings limited
Opp. Nayapura police station, kota (Rajasthan) pin: 324001 ;
:[protected]
: [protected]/[protected]

: rajendrasingh. [protected]@ coxandkings.com website: www.coxandkings.com

I am still in my shock since the time i got a call from one of your operators mentioning my tour to greece got cancelled... Are you serious??? Or creakingly kidding with me. I have all sorts of preparation and other things done and i cannot afford to lose this. And let me tell you just like your operator over the phone asking additional payment 50k inr if i still want to go, seems to me like a money making business. The tour is within this month and i have taken holidays from work too and just before 2 weeks you are telling me it is cancelled.
I am sorry but this is not at all acceptable specially from the big name such as yours.
I am looking forward to hear from you soon on this matter and hope is positive.
Please please please dont ruin my holidays, i only get 1 in a year.

Kind regards
Kamna sukhani
0091-[protected]

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Jun 2, 2017

Complaint marked as Resolved

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Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2017

Cox & Kings India Customer Care's response Dear Guest,

Greetings from Cox and Kings Limited!

Whilst we acknowledge and thank you for the details, wish to inform you that the contents of your feedback/communication have been forwarded to the concerned team; who will evaluate/analyse and revert back to you accordingly.

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings