[Resolved] Cox & Kings India — not providing the insurance documents and not providing invoice copies (bill copies)

N.Ramachandran

from Sholinghur, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

Sir, my self and wife attended the 'tour american bonanza' from[protected] to[protected] in usa conducted by cox and kings. During the tour my wife fallen
Sick. Since we are not provided with insurance documents we were not possible to go to hospital or a clinic. When contacted the office back in coimbatore they said some lame excuses, saying that it is in pdf format so unable to send it. We suffered a lot because of this. After completing the tour we are back in back in india. But till today we did not get the tour invoice copy
Even though i visited their office and made so many calls. So request your help to get the copies of tour invoice and insurance certificate.
N ramachandran
N jayasree

Was this information helpful?

No (0)

Yes (0)

Jun 22, 2018

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Cox & Kings India Customer Care's response Dear N.Ramachandran,

Greetings from Cox and Kings Limited!!

Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. e-mail address registered at the time of booking

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings

May 22, 2018

Updated by N.Ramachandran Dear Cox&kings,
My Concern: What happened to my Insurance Policy.Where is by Invoice for Rs 6, 33, 554 which I paid by Money Transfer and rest by Cash.

Tour Name: American Bonanza - Period 20th April to 2nd May 2108
I don't have any reference No. That is what I am saying. They did not hand over any document other than Tour Program.
Booking Location is Coimbatore . The Staff from your side is given below.

A. Willbert Joseph | DD Specialist (Escorted / Group Tours)

"The core of man's spirit comes from new experiences"

(T) +[protected] | (D) +91 [protected]

(E) antony.[protected]@coxandkings.com (W) www.coxandkings.com

No.60, R.R.Layout, Rex Hospital Road, R.S.Puram, Coimbatore-641002, Tamil Nadu

My Email Id is : [protected]@hotmail.com

Thank you for responding.

Ramachandran

May 27, 2018

Updated by N.Ramachandran Why Cox & Kings is keeping silent. I think they are hiding some thing.

Related Cox & Kings India reviews

View all 380 Cox & Kings India Reviews

Comments

N.Ramachandran

from Sholinghur, Tamil Nadu

We have completed two months after the tour. still I did not hear any thing from Cox & Kings. From this what I presume is that Cox & Kings did not take any Travel Insurance for my self and my wife. I asked for Insurance certificate because my Wife was severely ill and I wanted to go to the hospital. But we could not go to hospital for want of the insurance details.We suffered a lot and finally with the help of a Doctor friend in our team my wife
got some medicine and got relieved after few days. Here on wards I never recommend any one with Cox & kings as they are not trust worthy.