[Resolved] Cox & Kings India — worst management system

Jateen Khetani

from Mumbai, Maharashtra

Address:	400067
Website:	www.coxandkings.com

Cox and kings office address:
Shop no 11, eden garden opposite sachin tendulkar gymkhana ground, mahavir nagar, kandivali west, mumbai, maharashtra 400067

Worst management system
Very bad branch staff specially mr. Nishant & ms. Deepa singh
Lack of communication with customer
Cheating/fraud with itinerary & package
Worst experience ever with traveler
Lack of followship with customer

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Dec 24, 2018

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Cox & Kings India Customer Care's response Hi Jateen,
Our apologies. This shouldn't have happened. Let's try and figure a way to resolve this. Can you please send us the following details, and we will help you out:
a. Your Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

Nov 02, 2018

Updated by Jateen Khetani PLEASE DO IT ASAP:
a. Your Booking reference number : COX AND KINGS STAFF NEVER GIVE ME.PLEASE CONTACT WITH THEM
b. Booking Location : DEEPA SINGH, MAHAVIR NAGAR, KANDIVAALI WEST MUMBAI
c. Tour Name : ANDAMAN NIKOBAR WITH NEIL ISLAND (BHARAT DEKHO)
d. Departure Date : FEB 4, 2019
e. e-mail address registered at the time of booking ; JATIN.[protected]@GMAIL.COM

Nov 05, 2018

Updated by Jateen Khetani awaiting for your reply.

please take it seriously.

Verified Support

Nov 22, 2018

Cox & Kings India Customer Care's response Hi Jateen,

Sorry for the delay in responding. Thank you for sharing the requisite details. We are forwarding these, as well as the details of your concern to the relevant team. A representative will get in touch with you at the earliest.

Thanks,
Team Cox and Kings India

Verified Support

Nov 23, 2018

Cox & Kings India Customer Care's response Hi Jateen,
We believe that our team has contacted you and has processed your refund amount. We sincerely hope that you can find your way back to us so that we can serve you better.