[Resolved]  CPP Group India — Card protection Plan - Cancellation of membership

I have been trying to cancel my current membership and prevent renewal of my membership -due on 10th Oct 2021. I have been trying to reach out to the company through the mail id Provided in their web page, but the mail bounces back saying that such a mail id doesnt exist(cppindia.[protected]@cpp.co.uk). The toll free number provided[protected] the customer care executive doesnt answer the call. The website does not even provide a direct link to cancel the membership.

I am hereby placing on record that, i vivek viswanath, with membership no IA5308572, DOES NOT WANT ANY RENEWAL of the membership and that i want a confirmation by mail regarding the cancellation of my membership and that i will not be billed for renewal on my credit card.

I am attaching the photos of the web page mentioning the mail id, a snippet of the mail i received( bounced mail)

Kindly look into the matter.

The difficulty that i am finding to cancel the membership, makes me feel that i am dealing with some sort of fraudulent company.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Nov 12, 2021
Complaint marked as Resolved 
CPP Group India customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2021
CPP Group India Customer Care's response
Dear Sir / Madam,

We have tried to contact you on the contact numbers registered with us, however, unable to connect with you

We wish to confirm to you that your membership no IA5308572 is valid till 10/10//2021 and will not be renewed as per your request.

We thank you for being part of CPP.

Assuring you of our best services at all times.

Regards
CPP Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CPP Group India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    87%
    Complaints
    463
    Pending
    45
    Resolved
    391
    CPP Group India Phone
    +91 92 1244 4000
    CPP Group India Address
    Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon, Haryana, India - 122002
    View all CPP Group India contact information