[Resolved] CPP Group India — ccp membership

Jerry Philip

from Bengaluru, Karnataka

Address:

560100

Dear Sir/madam
I got a call from cpp team for the membership and I agreed for the same after few days exactly on last Saturday[protected], I called your customer care and informed the loss of my pan card, your customer care executive promised that she will send a mail with pan application and details within 2 working days, but I didn't received any mail till date[protected], today afternoon again I call your customer care one gentleman speak to me in a very nice way and promised me he will share it the application and details
within 2 hours I waited till now (8.45pm) just now I call your customer care again, if you people are not able to send a mail with only a pan card application from 7 days how you may help me in case of the loss of my debit or credit card, I clearly understood your service now,
So don't want to continue the service from CCP, please cancel the membership and refund the money which you deduct from my account associated
Thank you very much
Jerry Philip
[protected]
Membership number - IA6008911

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Mar 4, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2019

CPP Group India Customer Care's response Dear Customer,

We wish to confirm to you that your membership no. IA6008911, has been cancelled on 24/01/2019 as per your request. The refund of the membership fee is in process and will reflect in your payment account within 6 working days from the cancellation date.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team