[Resolved] CPP Group India — CPP card protection plan cancel due to bad customer care experience but still waiting for refund
My CCP membership No IA8913149, 02/02/2021 CPP card protection renewal charge deducted from my SBI card 1899 Rs but as i can see in your SBI card website it's should be 1699 rs for CPP Classic single plan same as last year,
without any information they increase it, then also I agree to continue for another year after talk with them. but last 10-15 days I call their customer care center for my welcome kit every time different people give different answers that within 2 days I will get my soft copy via email but even after waiting 2 weeks I did not get any email, even they don’t reply my email which I send to their customer care email mention on their website.
So 24/02/21 again I call their customer care no.[protected] around 6.00pm, then they say that 20/02/2021 they already canceled my membership and within 7 days I will get my refund.
and when i try to log in to i found they stop their website login access so I take this as a successful cancellation process.
almost 15 days past still i am waiting for my refund, even SBI card customer care also confirm me 25/02/2021 that within 5 working day i will get my refund.
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Mar 26, 2021Complaint marked as Resolved
after i rise complain here second time customer care of CPP contact me and told me that they already refund my money.and 22/03/21 i got my refund on my credit card.i am very thankful to https://www.consumercomplaints.in for support because of your website those company listen consumer voice otherwise many company like CPP just ignore our complaint.
Mar 05, 2021
CPP Group India customer support has been notified about the posted complaint.
Mar 31, 2021CPP Group India Customer Care's response Dear Customer,
We hope your query related to CPP has been successfully resolved.
Please contact us on our help line numbers[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.
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