[Resolved] CPP Group India — credit card insurance claim

[Resolved] CPP Group India — credit card insurance claim

S singh112amit from Hyderabad, Telangana

This is pertaining to he claim sent to CPP of an online bank fraud happened. I have sent all the required documents asked by CPP through mail and courier as well. Intimated about the same to them on mail but I never get a revert. From last one week I am trying to explain the same to the customer care that I have shared the courier details with them on mail and need an acknowledgement for the same. I got the following responses every time I called them. 1. Courier department has not informed us about your docs (on being produced the courier details). 2. Mail department Has not reverted on your mails(On being asked on confirmation on the queries) 3. We cannot give any acknowledgement on this complaint and will call you in 48 hours( call which customer never receives). Have all the details of the courier received by CPP on 11th of November, but they are not even ready to acknowledge that they receive the documents. Disappointed with the unprofessional attitude from the company, somehow it feels that the processes are so designed to escape the liability of the claims. Was this information helpful? No (0) Yes (0)
Feb 8, 2020 Complaint marked as Resolved CPP Group India customer support has been notified about the posted complaint. Nov 24, 2019 Updated by singh112amit Haven't received any call or intimation from CPP till now, since 19th Nov. Verified Support Nov 25, 2019 CPP Group India Customer Care's response Dear Customer, Request you to please share your CPP Membership number and contact details. This will help us in resolving your query. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance. Regards, CPP Team Nov 26, 2019 Updated by singh112amit Membership ID-IA2797820 Contact- [protected] Verified Support Dec 03, 2019 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the mentioned contact number however, we have not been able to connect with you. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan. Assuring you of our best services at all times. Regards, CPP Team Dec 03, 2019 Updated by singh112amit I called up and spoke to Customer Care 4 days back, they said they are forwarding my claim to the insurance company and will confirm me on my email immediately. I didnt receive any confirmation regarding it. Dec 05, 2019 Updated by singh112amit No response from CPP untill I Call them, despite of making followups with them they have silly reasons to tell customers. After sending claim docs on mail and physical, after receiving it they clearly denied that they have received the docs. After sharing the courier details they acknowledged after one week that they have received it. On asking on the intimation, they will keep on giving silly excuses like "mail department is not ours". Now after the delay of 1 month of finally accepting the receiving of docs, they are saying that claim cant be processed as we received it one week later. Firstly they deducted Rs 1549 for the second year without my concern and now they have played every trick to not to process the claim. Would like to make customers aware to avoid companies like CPP India who loot your money without your consent and then provide horrible services. CPP- India Nothing less a thug. Verified Support Jan 08, 2020 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the mentioned contact number however, we have not been able to connect with you. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan. Assuring you of our best services at all times. Regards, CPP Team
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Comments

Vijay Kumar Rout

from Gurgaon, Haryana

Fraud transaction on my SBI card.card noxxxxxxxxxxxx9751on 2nd November. transaction amount 25700.00 I don't understand what I do. Please help me

CPP Group India Customer Care's response, Dec 3, 2019

Verified Support

Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

Regards,
CPP Team