[Resolved] CPP Group India — deducted money even after cancellation of membership

Shamitha B

from Bengaluru, Karnataka

Address:

560076

I had cancelled my membership in 2017 after the first incident of them debiting money from my account without my consent. I received the refund then after several weeks. On 9th january 2019, they deducted money (2049 inr) without my consent, even though i am not a member anymore. After which i called their customer service, who repeatedly asked for my membership number and told me they cannot help me as i am not a member.

I have never seen such unprofessional behaviour from a company. I fail to understand how they can deduct money from my account even after i cancelled my membership with them.

I want my refund of 2049 inr and cancellation of my membership. I do not want anything to do with your card protection services.

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Feb 16, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

CPP Group India Customer Care's response Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance.

Regards,
CPP Team

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Comments

SUDHIR RATATE

from Mumbai, Maharashtra

Dear sir,

Membership No IA3354220

I received Statement of my SBI Credit Card Transaction of Rs .1649/- made on SBI credit card [protected] at CPP assistance. But I am not aware for this unauthorized payment. So I request you to please reverse my charges of Rs 1649/- on my SBI Credit Card account debited as on date 17/12/2018

CPP Group India Customer Care's response, Jan 21, 2019

Verified Support

Dear Customer,

We wish to confirm to you that your membership no. IA3354220, has been cancelled on 18/01/2019 as per your request.

The refund of the membership fee is in process and will reflect in your payment account within 6 working days from the cancellation date.

Request you to please contact us on our 24 hour helpline numbers –1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for your query related to CPP Card Protection Plan.

Assuring you of our best services at all times.

Regards,
CPP Team