[Resolved] CPP Group India — delay intimation of digital fone safe

Harpreet.10012

from Bengaluru, Karnataka

Address:

CPP Assistance Services Pvt. Ltd., Ground Floor, Wing 'A', Tower - A, Golf View Corporate Towers, Golf Course Road, Sector - 42, Gurgaon, Haryana - 122002, 122002

Dear sir/madam,

My mobile claim is rejected due to the late intimation.

Please find the all scan copies of delay time justification as per written below.

1.- I was under treatment in hospital from[protected] to[protected]. (As per attached Medical documents scan copies attached). During discharge time I was on wheel chair not able to walk.

2.- I was transported from Mumbai to New Delhi by train from[protected] to[protected], reached later evening at home on the date of[protected] by wheel chair with the help of my attended.( Train ticket screen shot copy attached, PNR no.- [protected]).

3.- 2-3 Days spend to find out the best physiotherapist in our local area. By my attended.due to knee joint facture surgery I was on bed during this time period.

4.- Doing physiotherapy exercise from[protected] to[protected] as per attached two different physiotherapist Bill's scan copies of bill-1 & bill-2 at home.

Moreover, During this time period I am not able to walk due to knee joint fracture which is already mentioned in medical documents.

Respected sir, these all documents shown my physical condition.

I extremely request to you please clear my mobile claim. I am already in too much troubles.

+9 photos

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Sep 15, 2019

Complaint marked as Resolved

CPP Group India customer support has been notified about the posted complaint.

Apr 26, 2019

Updated by Harpreet.10012 My membership id no.:- IM1660812
Claim Ref. No.- 3933035

I given all justification to cpp india insurance company regarding delay intimation, but still they do not listen to me and my situation and rejected my claim.

I given all days justification to cpp, such as, due to my accident, after discharge from hospital, i was not able to walk, i was on bed and wheel chair. Any one person from cpp talk to me how i was submit the documents, during my physical treatment.( because, due to 2 nos. of surgery i was on complete bed rest).

I explain everything to CPP, but they still rejected my claim.

Its my mistake I trust on these types of insurance companies. I am regular customer of cpp. Every time i take the digital phone safe insurance policy with my every new smart phone. first time in history my mobile was broken due to accident. I also attached the photos of my x-ray, after both surgeries, please check.

At the end, Now I understand about cpp, cpp insurance company just given fake commitments to all customers.

Verified Support

May 01, 2019

CPP Group India Customer Care's response Dear Customer,

We have tried to contact you on the contact numbers registered with us for your membership IM1660812, however, we have not been able to connect with you.

Request you to please contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for your query related to CPP Asset Care.

Assuring you of our best services at all times.

Regards,
CPP Team

May 03, 2019

Updated by Harpreet.10012 Dear Sir/madam,

I already explained my issues to your senior executiv- Mr. Avinash Kumar. He already knows everything about my case, but he said i can not do anything.
I given all justification to my delay intimation, but still cpp india rejected my claim...

May 08, 2019

Updated by Harpreet.10012 Dear Sir/madam,
still there is no response from your side.

I think there is no value of my complaint, from next time i will not take any insurance policy from cpp india.

On the another hand, i am regular customer of digital phone safe policy, but now i relies this is a fake policy, because in 2 years i applied first time for my claim but they rejected without any reason.

May 16, 2019

Updated by Harpreet.10012 Dear Sir/Madam,

As per according to my conversation with cpp executive, same day i was sent the mail of all documents which were demanded by cpp. but there is no reply and call from cpp till the date.
cpp just wasting time .

will they give me justice ...?

If NO then cpp insurance company have to write on consumer complaint ..

i waiting cpp's reply.

Verified Support

May 22, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 10/05/2019 for your membership IM1660812.
We hope that your query related to CPP has been successfully resolved.

Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

Jun 07, 2019

Updated by Harpreet.10012 Dear madam/sir,

My query is not solved, as per my conversation with cpp executive, i again given all justification and also sent a mail a per according to cpp executive, but after that their is no any response from cpp side.
So i decide nobody listen my voice, their is no justis.
Even i take the new policy from another company, as well i black listed this insurance company, and I am also inspiring to my near and dear, " do not take insurance policy from cpp India".
on the another hand, i will also explane to allover my country's people about this [censored] fake insurance company.

Verified Support

Jun 20, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 19/06/2019 for your membership IM1660812. We hope that your query related to CPP has been successfully resolved.

Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

Jul 04, 2019

Updated by Harpreet.10012 Dear sir/madam,

Still my querry is not solved..I am not satisfied from this insurance company.
waste of money.

Verified Support

Jul 15, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to your membership IM1660812. We hope that your query related to CPP has been successfully resolved.

Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team

Aug 05, 2019

Updated by Harpreet.10012 Dear sir/madam,

Still my querry is not solved..I am not satisfied from this insurance company.
waste of money.

Verified Support

Aug 14, 2019

CPP Group India Customer Care's response Dear Customer,

This communication is with reference to our discussion on 08/05/2018 for your membership IM1660812.

We hope that your query related to CPP has been successfully resolved.

Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Assuring you of our best services at all times.

Regards,
CPP Team