[Resolved]  CPP Group India — misleading call and activate cpp plan of rs 2199 stop this right away

Address:

Haryana, Ghaziabad, Uttar Pradesh, 201014

Hello,
To the point i would like to raise a complaint for this.

On 11th sep 2019, i received a call from [protected], women on other side of call, identified her named "safa" from kotak mahindra bank.

Initially she just informed me about offers in kotak 811 app. Later without asking my consent she generated service (1-[protected]) request for something card protection plan, something which is not correct. I have all the call recording of the conversation happened and i didn't agreed for any type of cpp.

I got to know about this scam from my bank registered email id.
Now on my request i want 2 things to be done.

1). Please cancel this service request number that had been generated and refund my deducted money amount rs 2199 back to my account.

2). Provide me necessary details of her so that i can register complaint against her & strict action should be taken against such misconduct of customer care executive named "safa".
I am very disappointed by such behaviour by bank executives.
For further investigation of proof may i please send you the voice audio recording of conversation, let me know.

Thanks