[Resolved]  CPP Group India — mobile insurance.. fraud

I have made a claim request against my membership id:- im2849879 on 10th jan. 2020 and sent all the said documents to cop via bajaj finserv representative in kottayam office. After the receiving documents by cpp, i received another e-mail on 28th jan. Stating that "statement of incident is incorrect, so to resend the said document" and again i have sent the said statement of incident through the same courier service (Dtdc) and on 1st feb i have received another e-mail from cpp stating that the documents has been received and under processing. After that it's almost a week and there's no response from cpp side. I tried calling the customer care and the fellow told me to send screenshots of the mail i received because they have no idea about it.

From the first time itself i have sent the documents via bajaj finserv office. Not by myself because i never wanted to make any mistakes. Even after that i sent the documents again.. I tried calling the customer care when i received cpp's first e-mail.. And i didn't get any proper answer.

I tried contacting them via e-mail and there is no response.

I think cpp india is simply fooling customers by saying unnecessary excuses to decline the claim request.

Now im thinking of filing a complaint in the consumer court.

Membership id:-im2849879
Claim srn:-f[protected]
mobile insurance.. fraud
mobile insurance.. fraud
mobile insurance.. fraud
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Apr 2, 2020
Complaint marked as Resolved 
Feb 12, 2020

Complaint Status

CPP Group India customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2020
CPP Group India Customer Care's response
Dear Customer,

This communication is with reference to our discussion on 17/2/2020 for your membership IM3014037.
We hope that your query related to CPP has been successfully resolved.

Please feel free to contact us on our helpline numbers – [protected] (toll-free) or [protected], between 11 AM – 9 PM, for any further assistance.

Assuring you of our best services at all times.

CPP Team
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