[Resolved] CPP Group India — unauthorized plan renewal without prior intimation about it

[Resolved] CPP Group India — unauthorized plan renewal without prior intimation about it

S Srj0107

I have sent e-mails repeatedly regarding the cancellation of the card protection plan, but no action was taken. I have stopped my credit card and it is no longer active. Since the card is not active and there was no prior intimation of the transaction that was going to happen transaction of 2199 failed. For your ref my id was ia1576126. This very annoying to keep sending e-mail very 2 months and see no action has been taken. I see you have mentioned in earlier thread that you called but were unable to reach and asked me to call on helpline number. It's very difficult to get to the operator to talk. The automated message loops and asks credit card number. As i described earlier the card is no long active and i have destroyed it. You may call back again. I have not seen any comment after this on the earlier complaint so submitting this afresh. Was this information helpful? No (0) Yes (0)
May 10, 2019 Complaint marked as Resolved CPP Group India customer support has been notified about the posted complaint. Verified Support Mar 20, 2019 CPP Group India Customer Care's response Dear Customer, We have tried to contact you on the contact numbers registered with us for your membership IA1576126, however, we have not been able to connect with you. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan. Assuring you of our best services at all times. Regards, CPP Team Mar 21, 2019 Updated by Srj0107 Kindly provide the number where I can directly contact your executive. It is virtually impossible to go through the options of the automated message and reach the executive. Verified Support Apr 08, 2019 CPP Group India Customer Care's response Dear Customer, Request you to please share your CPP membership number and contact details. This will help us in resolving your query. Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for any further assistance. Regards, CPP Team
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Comments

Shrilata Biswas

Dear Sir
At 26 March 2019, I have recevied CPP Card Protection and Rs 1699 SBI credit Card but i am not aware for this unauthorized payment. Please reverse my 1699 SBI Credit Card Account.

CPP Group India Customer Care's response, Apr 15, 2019

Verified Support

Dear Customer,

Request you to please share your CPP membership number and contact details. This will help us in resolving your query.

Request you to please contact us on our 24 hour helpline numbers – 1800 419 4000 (toll-free) or 6000 4000 (please prefix city STD code) for any further assistance.

Regards,
CPP Team