[Resolved] CraftsVilla.com — Unable to deliver product and no refund also provided

baldhaparesh

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400001
Website:	www.craftsvilla.com

I bought product from craftsvilla.com on 02-Mar-2017 vide transaction id:[protected].
After 10 days on 12-Mar-2017 I received email from craftvilla stating that product that I ordered is not in stock with them hence they are refunding the money in 03 days.

As on today 24-Mar-2017, still I have not received the refund back.

I think craftvilla company is a fraud company and cheating the customers. My questions are:

1) If you don't have stock then why do you accept the order and payment ?
2) Why After 22 days still refund is not given back ?

It is just take the money from customer and enjoy the amount. A false & cheaters company. Pls don't buy and waste your time on this company.

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May 11, 2017

Complaint marked as Resolved

Verified Support

Mar 24, 2017

CraftsVilla.com Customer Care's response Hi Paresh,

We sincerely regret the inconvenience caused.

Shipment #[protected]

As per our records, we have already initiated the refund for the order amount. Hence, request you to please check with you bank once for the same after 4-5 business days.

Regards,
Craftsvilla Happiness Team

Mar 30, 2017

Updated by baldhaparesh this is 30 days passed and still I have not received the refund amount in my CC account. When contacted to craftsvilla customer care, they said it will be refunded soon. but soon never ended.

But I can see thousands of complains on internet against Craftvilla.com and 90% of them are related to refund. This shows that Craftsvilla is not returning the money back to customers and cheating them.

I also now feel that I am also one of the victim of this cheater company and as they are doing with other customers, I also will not get refund of my money.

Any way, this is a big fraud and cheating case. I am going to file a police case now without wasting time.

I request all affected customers to send their case details on my mail id [protected]@gmail.com

Will consolidate all cases and will put it on the FIR.

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Comments

manojweb143

from Gurgaon, Haryana

I am also struggling to get my money back from 1 month even i have provided my bank details but what i always receive from craftsvilla... is an email that mention we are not able to refund your amount because your bank details are wrong...

When i have provided my bank passbook screenshot then how my bank details can be wrong seems like you have to go personally with voter id card and bank passbook and documents to show them as a proof that you deserve your money back...

Highly dissapointed with this fake company and feeling like cheated...

CraftsVilla.com Customer Care's response, Mar 24, 2017

Verified Support

Hi Manoj,

We understand your concern.

Shipment #103540465

As conveyed earlier, we're coordinating with our concerned team and we'll get back to you at the earliest.

Regards,
Craftsvilla Happiness Team