Cred App — credit card payment delayed

Address:

411021

Cred don't have any contact number,
The issue: i made my credit card payment on cred for the first time, and the amount has been deducted on 3rd of march from my account, but the payment has not reflected on my credit card even after 6-7 days, cred gave me wrong information that the bank confirmed the amount but i have confirmed with the bank from my end and there is no payment received in that 5-6 days, after long wait i received my amount back in my account, but because of cred bank charged me 5600 rs as late fees, daily 18% of base amount charge in that 6 days. I have got extra bill of 8500, which is just because of cred.

I work hard to maintain cibil score and pay all the bills before the timeline but this time everything vanished by cred. I request all 8500 inr from cred as late fee charges applied on me.

Below are the details which i have received after payment:
Paid using : upi (Rrn:[protected]
Order id : 3m22dw62xm
Utr : kkbk[protected]

Regards,
Ashish
+[protected]