Cred — Incorrect tracking details in App

Brand: Jivika Organics
Product: Cold Pressed Sesame Oil
Item Order Id: 69Q5VQ9XGYG93

There was no proper update of delivery in Cred app of the above mentioned product.

I tried the contact us option but it has limitations options and I was unable to communicate with any Cred Representative.

As last option I had to check the status on Blue Dart's website. The details are mentioned below.

Location Details Date Time *
Vasai Road Etail Contact Customer Service 06 Jan 2024 12:00
Vasai Road Etail Contact Customer Service 05 Jan 2024 14:00
Vasai Road Etail Contact Customer Service 04 Jan 2024 17:00
Vasai Road Etail Shipment Arrived 04 Jan 2024 07:21

I call Blue Dart's customer service and the inform me that the product is leaking and the same has been informed to Cred. Hence waiting for their response.

If the same thing had been informed by Cred on 4th a lot of time would have been saved and I would be in a better position to take a decision.

Cred should share proper updates and should also have a customer care representation.
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