Cred — refund not received after 13 days

I have not received my refund for my failed order id l7dz6nwwdk. I have paid rs.52395 to my hdfc bank card ending with 5519 on 05/03/2020 but till 17/03/2020 neither credited to my card not refund to me. I am in depression about this because this amount is very big for me . I am a not a rich men. I have contacted many many times on mail but not received any proper resolution yet . Their is no any call center to talk company representative.

Kindly help me to get my refund .