[Resolved]  ICICI Bank Credit Card Fraud Transactions — Fraud Transaction with my ICICI Bank Credit Card

ICICI Bank Credit Card Fraud Transactions
Customer Details:
Name: Vidhyadhar Bajarang Bhagwat
Email: vidhyadhar.[protected]@gmail.com
Address: Evansville, Indiana, United States of America (From 14-Aug-2012 till Date)
Phone: Mobile +[protected], Home: +[protected]
Contact Phone Number in India: +[protected]Phone is with Brother)
Credit Card Number: 4629 XXXX XXXX 5002

Bank Details:
ICICI Bank
Subject: Fraud Transaction with my ICICI Bank Credit Card
Issue Summary:
I, Vidhyadhar Bajarang Bhagwat, work with Mphasis an HP Company as a Group Manager have transferred to United States of America for Company Work on 14-Aug-2012. I am working at client location Evansville, Indiana USA since 14-Aug-2012 as o[censored]ntil today. On 30-Jan-2013, I noticed that there are 49 fraud transactions done in India with my credit card 4629 XXXX XXXX 5002 and the total amount for fraud transaction is 114,402.78 INR. As I am still residing in USA from 14-Aug-2012 and I have my credit card with me, I am not liable to pay any of these fraud transactions amount. ICICI bank MUST NOT force me to pay this amount.
Issue Details:
Below are the details of this fraud transactions issue (in sequence of events):
 I have moved to USA from India on 13-Aug-2012 and reached USA on 14-Aug-2012. The purpose of the visit is company project work.
 Since 14-Aug-2012, I am in USA and have not moved out to any other location/country.
 On 29-Jan-2013, I got a call from my brother stating about this fraud transactions incident. He said ICICI bank called and told about the fraud transactions and ICICI bank has blocked the card.
 There are 49 fraud transactions, 2 are International transactions (looks like from BAHRAIN from the transaction details) and rest all are done in India. The transactions are done from 21-Jan-2013 to 29-Jan-2013 and the total amount spent is 114,402.78INR. All the transactions are done in person with various merchants, physically swapping the card. These are not online transactions. As I am NOT in India since 14-Aug-2012, there is no questions of I doing all these transactions, this point should be very much CLEAR to ICICI Bank. Also, a big question about why ICICI Bank waited so long to block the card when they already see these many fraud transactions.
 Immediately, I have called ICICI bank customer care and informed about the incident. ICICI Bank Customer Care logged a ticket SR#[protected] and gave me confidence that ICICI Bank will take care of everything. They said, money will be credited in my credit card account within 7 working days and ICICI bank will do the investigation on this matter. The case has been logged as a dispute and ICICI Bank will contact me about further communication. It might take around 45 days to resolve the case.
 On 31-Jan-2013, I was able to see the amount 114,402.78 INR (exact same amount that of the fraud transactions) credited to my credit card account by ICICI Bank.
 I was bit relaxed to see that ICICI bank has resolved the issue.
 But, to my absolute shock, when I was checking my credit card account on 03-March-2013, I noticed that the fraud transactions amount 114,402.7INR was showing as a due amount against my credit card account.
 Immediately, I called ICICI Bank about the issue and ICICI Bank replied that I have to pay that amount. I asked for the explanation and insisted on the point that I am NOT AT ALL in INDIA from 14-Aug-2012, how can I pay the amount which I have NOT AT ALL used. ICICI Bank customer care officer, Reena Mehta told that, ICICI Bank understands but still I have to pay that amount which I strongly denied. Reena Mehta told me that I have to come back to India for further investigation. I explained that, I am on a specific project for my Company and if ICICI Bank needs any help, I am available on web camera, Skype, phone, email any time. If ICICI bank needs any evidence, I can send all those by email or by post. If ICICI Bank wants, they can send ICICI Bank executive to my US Address, in this Globalized world, I don’t think that would be a problem to ICICI Bank. Also, I told that my brothers/mother is in India and they can help in case needed.
 I told ICICI Bank customer care officer that, I am holding ICICI bank account from last 12 Years and they can see how clean the account is. Also, I have two home loans from ICICI bank which should show how trustworthy/valuable customer I am. I am absolutely ready to go for sworn affidavit if needed.
 ICICI Bank customer care officer, Reena Mehta noted all my points on 3-Mar-2013 and promised me to communicate further on the next action plan. I did not hear any communication from ICICI bank as of date. This is really frustrating experience with ICICI bank.
Evidences:
Below are the evidences and can be produced at the will, which proves Vidhyadhar Bajarang Bhagwat is in USA from 14-Aug-2012 till date.
 Vidhyadhar Bajarang Bhagwat’s passport with India Immigration Team stamping when flied from Mumbai Airport (C.S.I. Airport) to United States of America.
 Vidhyadhar Bajarang Bhagwat’s USA Air Line Tickets, Boarding Pass.
 Vidhyadhar Bajarang Bhagwat’s employer’s letter stating I am working with them and deputized at USA since 14-Aug-12.
 Vidhyadhar Bajarang Bhagwat’s passport with USA Immigration Team stamping when entered in United States of America.
 Vidhyadhar Bajarang Bhagwat’s I94 form – which registers entry of all non-US citizen’s into the country. This is a mandatory form which everyone (non US citizen) has to fill at port of entry as per the US Government Rules and Regulations.
 Vidhyadhar Bajarang Bhagwat’s signatures on the clients register with in time and out time details for every day.
 Vidhyadhar Bajarang Bhagwat’s USA Bank Account Statements for the entire period in USA.
 Vidhyadhar Bajarang Bhagwat’s every month’s electricity bills from Vectren Energy, United States of America.
 Vidhyadhar Bajarang Bhagwat’s every month’s apartment rental payments to Regency Club Apartments, United States of America.
 Vidhyadhar Bajarang Bhagwat’s every month’s phone bills/transactions from Vonage Phone Services, United States of America.
 Vidhyadhar Bajarang Bhagwat’s every months Internet bills/transactions from WOW Services, United States of America.
 Vidhyadhar Bajarang Bhagwat’s every month’s insurance payment for the apartment where he is staying.
 Vidhyadhar Bajarang Bhagwat’s son Suyash Bhagwat’s register in school where Vidhyadhar’s signatures are available.