[Resolved] ICICI Lombard General Insurance Company Limited — Hidden charges levied by ICICI Lombard &Credit Card division on health policy renewal | |||
Merchant Names - ICICI Lombard [SR:[protected]]and ICICI Credit Cards[SR:[protected]] · I had renewed the following health insurance policy from ICICI Lombard website [PolicyNumber- 4034i/FPP/70850836/01/000 on 22/04/2013] and was given an option to convert it into EMIs using ICICI Bank Credit card · I am holding an ICICI Visa platinum card and used it for the EMI option to create EMIs · However,in my statements a service tax of around Rs.100 is being charged very month on the Emi amount · Nothing about service tax was mentioned on ICICI Lombard website. Had I known this, I would not have chosen the EMI option, it is costing me 1200 extra for full year · I feel deceived as complete information was not posted on your website about this transaction and I was not made aware · And on raising this concern with ICICI Lombard, they are asking me to get this resolved with ICICI Credit card division whereas when I call ICICI credit card division , they are asking to call ICICI Lombard · To a customer this is one unit. It’s the brand ICICI!! · I am willing to settle the remaining EMIs through full payment but all that I get from ICICI's end is making a shuttle cock out of me between 2 departments who cannot effectively collaborate with each other Meeti Juneja([protected]) Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 14 Comments | |||
Comments
ICICI Bank credit cards & ICICI Lombard Health Insurance — charged for health policy but policy not delivered
I was offered health insurance police for my family by ICICI Lombard to be charged on my credit card number [protected] in January 2007. Had not asked for EMI but was still charged interest. Paid EMIs on time for four months but when didn't get my policy despite several reminders to curtomer care, stopped paying EMIs in April/May. Was defaulted and am being harassed for payment. On being ask for the policy, credit card customer executives ask me to contact ICICI Lombard guys and the latter ask for the policy number which I never got.ICICI Credit Card — CHARGES ARE THROUGH LOMBARD
THAT I HAD RECEIVED MESSAGE FROM ICICI BANK, PAYMENT OF Rs.642.24 ON YOUR ICICI CREDIT CARD 5XXX6009 IS DUE TO ON 25-NOC-08. YOU MAY A MIN. AMT. OF Rs.630. THIS MESSAGE ON21-NOV-08. I RECIVED MY CREDIT CARD ON 15-09-08, BUT TILL DATE I WOULDN'T RECEIVED THE STATEMENT OF ACCOUNT, AND THIS AMOUNT WHAT HE IS SAYING IS DEDUCTED THROUGH THE LOMBARD HEALTH INSURANCE, THIS LOMBARD HEALTH POLICY PERSONS ARE CALLED TO ME THEN THESE PERSONS SAID TO ME THAT YOU ALSO CANCEL THIS POLICY AFTER YOU GETTING THE POLICY WITH ANY CHARGES, ON24-SET-08 I RECEIVED THE MESSAGE "POLICY NO 4034/FPS/04011508/00/000 HAS BEEN ISSUED FOR HEALTH PROPOSAL, YOU WILL RECEIVE YOUR POLICY IN 14DAYS. FOR ANY HELP, PLS CALL [protected], BUT I THINK THAT AFTER RECEIVING THE PAPER I SEE AND PROCEEDS BUT BEFORE THAT CREDIT CARD MESSAGE I DIDN'T RECEIVE THE ANY PAPERS, SO, I CALLED THE TOLL FREE PEOPLE AND SAID CANCEL MY POLICY, THEN ON THAT TIME THESE ARE SAID NO CHARGES WILL ATAINS AND DONT PAY THE CREDIT CARD AMOUNT, BUT NOW THESE ARE SAYING YOU HAVE TO PAY THE CANCELLATION CHARGES OF Rs.4800/- APPROX. + CREDIT CARD CHARGES, SO, I WAN'T BE PAY ANY MORE CANCELLATION CHARGES AND ALSO THE CREDIT CARD PAYMENTS, IS ITS CORRECT OR NOT?ICICI Lombard Health Insurance — Misleading and deceiving the customer
ICICI have offered me the health insurance policy on my ICICI credit card. Initially I have told them that Iwill take it for 1 year, but they have deducted 2 years money from my account and then in August I have called them for policy cancellation on the toll free number of ICICI Lombard, the customer care executive has misguided me saying that please continue your policy till december and you will get 40% returns of the policy amount, when I called them in december the customer care executive said that the information given before was false and you won't get any returns, they are not ready to return my money of next year which they have already deducted. This is really very irritating. I would rather I am suggesting everyone not to take any policy of ICICI lombard.This people suck you.Credit card and health policy — regd.credit card/health card
To,The Manager-Operations,
ICICI Bank LTd.
ICICI Bank Credit Card operations, Dated 5.1.09
P.O. BOX 7931, Tulsiwadi, P.O.,
Mumbai-400 034
Dear Sir,
May I bring to your kind notice that I have taken a health card through credit card no.[protected] at ICICI Lombard GIC Ltd 24 For Rs. 6370 on 22, 04.08 has been converted to an EMI transaction and EMI date 22th day of each month. When I go to bank and deposit hard cash at Bank receipt window after some month one notice pest at bank window if you deposit hard cash RS. 100 charge as punishment when I deposit by cheque at your bank one cheque month of Dec. deposit at your bank box on dated 11 Dec., 2008 but your bank sent a letter to my address without No. and date and asking me despoit to RS. 1, 111.79 in favour of ICIC Bank. But I deposit each EMI on before due date and month of Dec.'s cheque of RS. 300/- deposit at you Bank cheque box collection, but bank charge me late payment of RS. 400/- why. Your bank never inform you that your cheque has been bounced and never return my cheque why, while bank charge Rs. 400.00 as late fee. On what basis bank charge me Rs. 400.00 late fee. While EMI Rs. 294.00 and late fee RS. 400 why. How many interest charge on late fee or lumsum Rs. charge late fee. Sir, I am very nervous and depressed you bank activity. bank never inform me while back side of the cheque Moble no. written [protected] never inform me why.
Sir, so, I am decided request you Please withdraw you credit card and health policy with immediate effect and we never interested to continue business with your bank regarding credit card and health Policy
Thanking you,
Yours faithfully,
Rajendra Kumar srivastava
117/307 O Block Geet Nagar
Kanpur.
ICICI Credit Card — Charges Levied on Credit cards
My credit card no is [protected]. I have not used the card for any purchase from 26.12.2008. I got a message to my mobile that amount of Rs.9000+ has been charged as online purchases from 12.1.2009 to 4.2.2009. Since they are pertaining to myself, please check the same and cancell it immediately. I have requeted to block the above card by calling customer service. Immediate response in this regrd is most welcome. My mobile number is[protected]. Please contact me and intimate your action on this complaint.M.Rajaraman
CC No. [protected]
Lombard — credit card
Dear sir,I have been given one health insurance policy (lombard) which i want to cancel now. The premium amount of Rs.14, 460 had been deducted from my credit card limit without my permission. Since my son had already taken one policy, I want to cancel it now.Hence I request u to cancel the same and the amount being reversed to my account at the earliest.
change my address & phone no
Hi,
With no other option, I have to raise this complaint to the Consumer Court.
I have raised this issue again regarding the way I was cheated by ICICI Credit Card & ICICI Lombard. But to disappoint me to the core no action was taken.
1) I had received a call from Mr Yogesh ICICI Credit Card (based from Chennai from the no [protected]) around October end 2008
2) This fellow tells me that an Health Insurance Policy is issued with the Credit Card and If I don’t take the automatic deduction of 15, 000 would happen on my card.
3) Firstly I dint believe this fellow then.. He told me my Credit Card no [protected] and told me the last 5 valid transaction.
4) After this I had no other option but to trust this fellow. I thought if this fellow has to cheat then he can do it using my credit card no as well.
5) He told me that you will receive a call from ICICI Lombard and you have to accept the policy which they offer.
6) Then Mr Imran calls from ICICI Lombard and tells me that the policy is chargeable and not free so I told him that I don’t want this policy and disconnected the call.
7) Again Mr Yogesh ( would the rite term to address him but am still being decent enough to use his name) calls up and tell me that once I take the policy he will waive off all the about in 3 months i.e by Jan end 2009.
8) Now again I get a call from Mr Imran and I had no other option but to accept the policy. And my credit Card is blocked with around 15, 000
9) After I accept the policy, I informed Mr Yogesh @ [protected] that I have accepted this policy and he gives me to mobile no ([protected] & [protected] out of which one is wrong no and other is not reachable)
10) It was Jan and by this time I have started getting charged with EMI for this payment made and + interest and was waiting for all this to be waived off. When I tried reaching Mr Yogesh [protected] & [protected] & [protected]. I am not able to reach him for some reason or the other.
11) I tried reaching the Lombard and they told me that there are cancellation charges of around 60 % if I cancel the policy and explained them the whole story but no sigh of relief to me.
12) Then It was confirmed that I was cheated. I had raised my concern n number of times calling ICICI Customer Care explaining them all the details (most of the times the executives disconnect the call after listen and few assure to follow up) and but after this continued for months with no concrete resolution
13) One fine day I see my ICICI Bank Account 524908 which is apparently my salaried account blocked with 10, 232.70 rs. And I tried explaining them the whole story again but eventually no effect. The amount got debited. I was assured that everything will be settled after this
14) I eventually cancelled the Lombard policy and the rest of 40% was waiving off as per the policy charge.
15) At this point as well my ICICI bank account is blocked again with debit of 10000 + and I have stopped using this account.
16) But still till date I have been getting messages with 1000 added every month as a fine for not payment of the pending amount.
17) As of the Feb I still owe ICICI Credit Card something 17000 as per their records.
Here I want to highlight that I have been the VICTIM of the FRAUD caused by ICICI people. Its been a real problem to me and I cannot take this anymore. I have given up on the ICICI front. I am tired of talking to you executive for almost a year.
Regards,
Nehil
With no other option, I have to raise this complaint to the Consumer Court.
I have raised this issue again regarding the way I was cheated by ICICI Credit Card & ICICI Lombard. But to disappoint me to the core no action was taken.
1) I had received a call from Mr Yogesh ICICI Credit Card (based from Chennai from the no [protected]) around October end 2008
2) This fellow tells me that an Health Insurance Policy is issued with the Credit Card and If I don’t take the automatic deduction of 15, 000 would happen on my card.
3) Firstly I dint believe this fellow then.. He told me my Credit Card no [protected] and told me the last 5 valid transaction.
4) After this I had no other option but to trust this fellow. I thought if this fellow has to cheat then he can do it using my credit card no as well.
5) He told me that you will receive a call from ICICI Lombard and you have to accept the policy which they offer.
6) Then Mr Imran calls from ICICI Lombard and tells me that the policy is chargeable and not free so I told him that I don’t want this policy and disconnected the call.
7) Again Mr Yogesh ( would the rite term to address him but am still being decent enough to use his name) calls up and tell me that once I take the policy he will waive off all the about in 3 months i.e by Jan end 2009.
8) Now again I get a call from Mr Imran and I had no other option but to accept the policy. And my credit Card is blocked with around 15, 000
9) After I accept the policy, I informed Mr Yogesh @ [protected] that I have accepted this policy and he gives me to mobile no ([protected] & [protected] out of which one is wrong no and other is not reachable)
10) It was Jan and by this time I have started getting charged with EMI for this payment made and + interest and was waiting for all this to be waived off. When I tried reaching Mr Yogesh [protected] & [protected] & [protected]. I am not able to reach him for some reason or the other.
11) I tried reaching the Lombard and they told me that there are cancellation charges of around 60 % if I cancel the policy and explained them the whole story but no sigh of relief to me.
12) Then It was confirmed that I was cheated. I had raised my concern n number of times calling ICICI Customer Care explaining them all the details (most of the times the executives disconnect the call after listen and few assure to follow up) and but after this continued for months with no concrete resolution
13) One fine day I see my ICICI Bank Account 524908 which is apparently my salaried account blocked with 10, 232.70 rs. And I tried explaining them the whole story again but eventually no effect. The amount got debited. I was assured that everything will be settled after this
14) I eventually cancelled the Lombard policy and the rest of 40% was waiving off as per the policy charge.
15) At this point as well my ICICI bank account is blocked again with debit of 10000 + and I have stopped using this account.
16) But still till date I have been getting messages with 1000 added every month as a fine for not payment of the pending amount.
17) As of the Feb I still owe ICICI Credit Card something 17000 as per their records.
Here I want to highlight that I have been the VICTIM of the FRAUD caused by ICICI people. Its been a real problem to me and I cannot take this anymore. I have given up on the ICICI front. I am tired of talking to you executive for almost a year.
Regards,
Nehil
ICICI & ICICI Lombard Policy — Issue with Credit Card...
Hi,This compaint is regarding the transactions happened to my credit card (No. [protected]). Actually ICICI Lombard policy agent called me for a policy and I never confirmed that I am going to take the policy however they linked the policy to my credit card. When I complained about that, They reversed the policy and refund back the money, however still there was some amount pending. For which I enquired through ICICI bank Online banking but they are not responding properly. I called the Bank customer care and they told me that another policy was linked my account and when I contact Lomard, they said that only one policy was linked and its already refunded.
Now Bank ask me to contact Lomard and Lomard ask me to contact bank and nobody replying me properly.
I am not able to understand how to deal with this?
Even my credientials are blocked in CIBIL and I am facing problems because of that.
Please look into on urgent basis.
Regards,
ICICI / CREDIT CARDS — CHARGES LEVIED
Siri am a credit card holder of ICICI bank for the last 11 years.I dont have a single amount due so far forthe past 10 years. This time i didn't get the bill and whe i called the customer care they inform me the bill amount. I was shocked to understand that i have been charged Rs 2000/- more than my bill as interest charges. This s exactly after i paid all outstanding of the previous month 35500/- whcih they confirm now there is not due. since they collected money late for that they again charged interest. I talked to the customer care and complaint they told they cannot revert since i paid late. This is to a customer who using creditcards for the past 11 years only of ICICI bank and they made me a platinum customer for them.Now they are doing this i told them to levied the charges other wise i wll not pay the dues which is 4500/-.
regards
anand
Hi,
We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1877642" in the subject line.
Regards,
ICICI Bank Customer Service Team.
We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter. Kindly refer "1877642" in the subject line.
Regards,
ICICI Bank Customer Service Team.
i am mohan.g - my health card policy no is 4034i/FFH-420416/01/000.
i am trying for renewal of my policy since five days, i have inquired your branch office in jayanagar, Bangalore about renewal.
they are also not in the position to renew it.i telephoned your call center many times. they are also helpless. please do the
needful through my credit card and oblige.
i am trying for renewal of my policy since five days, i have inquired your branch office in jayanagar, Bangalore about renewal.
they are also not in the position to renew it.i telephoned your call center many times. they are also helpless. please do the
needful through my credit card and oblige.
ICICI Lombard General Insurance Company Limited — Misleading by Insurance Agent on Housing Loan Insurance Scheme
POLICY NO. 4065/ICICI-HSP/1228289/00/000 AND 4013/ICICI-HSP/172322/00/000 have been allotted to the undersigned on false promises by the ICICI Mysore Agent that the premium will be 300/- p.m. However, at actuals I had to pay 54450/- approx. for the above above 2 policies for a period of 5 yrs. Moreover, when I requested for cancellation of one policy, to the ICICILombard helpdesk, both the policies were cancelled.