[Resolved] Standard Chartered Bank — Got Royal sundaram insurance policies on my standard charted credit card with out intimating me

venunaidu

from Surat, Gujarat

Address:

Bangalore, Karnataka

I have standard carted credit card from last three years.I took two policies from Royal Sundaram Health Insurance company for my father and mother on 2011 January and they cam for renewal this year(2013 January). I got a call from standard charted bank and royal sundaram for renewal of existing policies and i agreed for renewal. After getting credit card bill they gave two more new policies of same type which came for renewal.For that i gave a complaint to standard charted bank in February, after that i got call from standard charted bank and they told that you will get a call from processing department for cancelling this policy, and please told them that i am going to continue this policy so that we can cancel that policy in back end in 4 days time. I got confused and i told that i am going to cancel this policy and again i got from another guy and told me that don't tell them i am going to continue this policy, same thing happened around 10 times and finally i told that i am going to continue the policy. But they didn't cancelled the policy. Again i gave complaint so many times and finally they told it's not your, its our mistake we will refund the full amount and they cancelled the policy.But they didn't refund me full amount and that they are not listening my words and credit card balance is increasing month by month.

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Aug 13, 2020

Complaint marked as Resolved

Standard Chartered Bank customer support has been notified about the posted complaint.

Feb 17, 2014

Updated by venunaidu HI,

THE COMPLAINT WHICH I HAVE GIVEN IS NOT YET RESOLVED.I GOT CALL FROM STANDARAD CHARTED BANK AND THEY ASKING ME TO PAY FULL AMOUNT.BUT I ASKED THEM WHY I HAVE TO PAY AMOUNT IT'S NOT MY FAULT AND I EXPLAINED THEM THE THINGS HAPPEND UPTO NOW, FOR THAT HE ANSWERD ME THESE ARE MARKETING STRATEGIES.

AT THE TIME OF CANCELLING THE POLICY THE GUY WHO CALLED ME BEFORE CONFIRMATION CALL TOLD ME THAT YOU NO NEED PAY ANY AMOUNT, IT'S OUR MISTAKE WE WILL REFUND YOU FULL AMOUNT.BUT THE CREDIT CARD DEPARTEMENT TELLING WE REFUNDED THE AMOUNT AS PER THE POLICY NOM'S.

MY QUESTION TO THE BANK IS I AM GIVING COMPLAINT FROM 2013 JANUARY ONWARDS. FIRST TIME WHEN I GAVE COMPLAINT TO CANCEL MY POLICY, I GOT CALL FROM ONE GUY AND TOLD ME THAT YOU WILL CONFIRMATION CALL FROM CANCELLATION DEPARTEMENT AND YOU JUST TELL THAT I AM GOING TO CONTINUE THE POLICY, SO THAT WE WILL CANCEL IT FROM OUR SIDE AND WE WILL REFUND THE FULL AMOUNT. BUT I TOLD TO CONFIRMATION DEPARTEMENT THAT I AM GOING TO CANCEL THE POLICY, AGAIN I GOT CALL FROM THE SAME GUY (HIS NAME IS SUBRAMANYAM) AND HE TOLD ME THAT DONT TELL THAT I AM GOING TO CANCEL THE POLOCY, AGAIN I GOT CALL FROM CONFIRMATION DEPARTEMENT AND I TOLD THEM THAT I AM GOING TO CANCEL THE POLICY.. THIS LOOP HAPPEND FOR ALMOST 15 TO TIMES THAT DAY AND FINNALY I TOLD THEM THAT I AM GOING TO CONTINUE THE POLICY.

WHAT IS THE MEANING OF CONFIRMATION CALL.WHY I GOT CONFIRMATION CALL AROUND 15 TO 20 TIMES IF IT'S NOT YOUR MISTAKE.FOR THIS QUESTION ONLY THE GUY WHO CALLED ME FOR THE LAST COMPLAINT ANSWERED AS MARKETING STRATEGY.

BECUASE OF STANDARD CHARTED AND ROYAL SUNDARAM MISTAKE'S WHY I HAVE TO BARE THIS HEAD ACHE, AND NOW THEY ENTERED IT INTO CIBEL. PLEASE KINDLY SOLVE MY PROBLEM.

THE BELOW ARE MY DETAILS

NAME:- VENUGOPALNAIDU CHANDRA
CREDIT CAR NUMBER:- [protected]
MOBILE NUMBER:- [protected]

Mar 13, 2014