[Resolved]  Croma — 43" panasonic tv installation

Address:

500034

Dear sir,
Regret of buying 43"panasonic led tv. I have purchase this tv from croma panjagutta hyderabad on[protected]. Its the worst service offered after we brought the 43" panasonic tv. Normally any other product if we buy with in 24 hours the concern service person/department called us and they will install the product on time. After 2 days on sunday[protected] i called panasonic toll free no ([protected]) inquired about the installation of tv they said that they dint have any information regarding my purchase. Then they registered the complaint and offer me that with in 24 hours will install the tv. After that yesterday i got a call from a lady (Panasonic service center no[protected] and she said before 4 o clock the service technician will come and install the tv, but around 5.45 pm the service technician called me and said that there is rain in hyderabad, so that we are not able to come and install the tv. Then i called the troll free no again and they provide me the manager number and i spoke the manager and explain the same. He requested me that give me 5 minutes i will call you back, but till time i did not received any call neither he is not picking my call. Yesterday full day and today up to 2 pm i took leave and awaiting for the installation of tv, but no one came or call up to 2 pm. Today after coming to my office around 2.30 pm again i called the service no[protected] and i spoke to the same lady who called me yesterday and explain my concerns regarding the service offered by panasonic and she explain me that when ever they will get time only they can send the technician for install the tv.

I have a small request to croma because its coming under tata group. When we see or hear the name of tata we indians have a confident that we blindly trust. I am requesting croma please dont sell this kind of products which the staff is having negative attitude and don't have proper service in india.

Because of this kind of panasonic staff attitude and service you are losing most of your valuable customers and people will start loosing the trust on tata.

Regards,

Aiju paul
[protected],
[protected]