[Resolved] Croma — 50days over - not providing solution during warranty period | |||||
Hi Team, I had purchased a Samsung LED 39 inch from Croma along with 2years extended warranty from Croma on 27-Jan-13. I got Led Panel problem and called Croma customer care on 29-Sep-15 and they registered a complaint with number:SR[protected]. After that Croma had sent 3 different Samsung services persons who had recomended to replace the panel. Since this extended warranty was provided by Croma, all these Samsung representative informed that Croma has to approve the cost before they could replace the LED panel. I am following up with Croma more than 15 times now and each time they are giving comment that it will be resolved by 24 hours. I have already spoken with many customer care executives and their supervisor (Kamal Kumar and Akash Kumar) but each time they are asking for another 24hours to resolve the issue. Even Croma neither providing the details with whom the approval is pending nor giving the timeline by when it will be resolved. it's more than 50days now and I am not getting a date by when the issue will be resolved by Croma. Since I did not get any help from Croma, I need your assistance on it. Please help me on this issue. I will be available on +[protected] for any further details from my end. I have attached the LED purchase and extended warranty copy for your reference. Regards, Sushant Pattanaik Was this information helpful? | |||||
May 21, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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