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Croma

[Resolved]  Croma — AC installation

Address:Pune, Maharashtra, 411045
Website:croma

I have booked/ordered 2 Samsung ACs (Split and Inverter) for the first AC i had to call CROMA customer care everyday for the installation (it got delivered without any issues) but it did not get installed. After raising n number of requests and calls a technician comes in after 5 days of delivery for the installation. This is very frustrating that CROMA has such a bad reputation. For the second AC it got delivered within 7 days as promissed but again its been 10 days since the product has been delivered but installation has not been done. I call the customer care CROMA everyday and the representative says that you will get a callback in 24 hours but i never did get a callback ever. Worst experience ever. I would never ever visit CROMA. I need to get this AC installed ASAP else i would like to have my money back for this AC. Treat this on an urgent basis i need a technician ASAP at my place and get this installed without further delay
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May 31, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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Croma Customer Care's response, Apr 23, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.

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    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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