Croma — ac installation delayed and no expected timeline offered to customer

Croma — ac installation delayed and no expected timeline offered to customer

A asteksite

Very sorry to share the worst experience with croma, i don't knw why but i am not at all satisfied with your client communication process. I have bought the ac from store on sunday 14 june. Here are few things which i want to escalate: 1) no confirmations on billing and installation time and warranty vouchers over the email. A client keep wondering about those things as there is no single email or sms stating these commitments from croma side. 2) installation service is super slow as compared to amazon and flipkart. When a person opts to buy from your store he definitely looks forward to fast service, its been 4 days and not a single call or sms about the technician visit. 3) i have really not bought ac to kept it in my home.. I[censored] can deliver next day why then take so much time for installation, what is the use of ac sitting idle at my home. It definitely doesn't solve my purpose of next day delivery. Was this information helpful? No (0) Yes (0)
Croma customer support has been notified about the posted complaint.
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pinkpankaj

इस company का croma इस company का इस croma company की Acto कबाड़ है मैं सभी दोस्तों को चे बताना चाहता हूँ कि मै आठ महीने पहले इस croma की air conditation लेने की भूल नोयडा city logix Mall से . 32000 में लिया था और आज जब से लिया है तब से आज तक रो रहा हूँ----PANKAJ----NOIDA---[protected]

Croma Customer Care

from Mumbai, Maharashtra

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Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.