[Resolved] Croma — accessories are missing in vacuum cleaner and no one is responding correctly

vivekiitd1

from Noida, Uttar Pradesh

Address:	201301
Website:	www.croma.com

I have purchased an Eureka Forbes Vacuum cleaner from Croma online site(www.croma.com) on 24th September 2018. Just after delivery when we opened it, we found few accessories like Hose Pipe and Demo CD was missing. I immediately registered a complaint with complain number (SR[protected]) but 3 days past no one is actually trying to resolve concern. Every time i call they say someone will call you. but nobody called except once.

Please help to resolve issue ASAP.

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Oct 30, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

Croma Customer Care's response Dear Vivek,

We apologize for the inconvenience. We have highlighted your concern to the concerned department so that the necessary actions are taken. Request your patience in the interim.

Croma, Making Every Day Brighter

Verified Support

Sep 28, 2018

Croma Customer Care's response Dear Vivek,

We hope your issue has been resolved now. Please feel free to contact us in case you need any further assistance.

Croma, Making Every Day Brighter

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Comments

Krishanpl

from Jaipur, Rajasthan

It's voice is effect. When we running this led

Croma Customer Care's response, Oct 11, 2018

Verified Support

Dear Krishan(Krishanpl),

Kindly elaborate your concern along with your contact number, email ID and invoice number so that our team can connect with you in this regard.

Croma, Making Every Day Brighter

Croma Customer Care's response, Oct 16, 2018

Verified Support

Dear Krishan (Krishanpl),

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter