[Resolved] Croma — acer a315-56 aspire laptop webcam not working

John Jesudasan

Address:

Fort, Mumbai

Brought laptop on 28/08/20. The camera of laptop darkens during online
Sessions. I had taken laptop to store on 31/08/20. Spent half a day in
Croma fort store (Wifi is very slow) as technician felt its a software issue and upgraded software and also a new camera software was installed on laptop. This issue still persists. I asked for replacement. I was adviced to raise online complain. I also did so.

Also acer product registration not working

Need replacement of product.

Last two weeks croma is only telling two things: 07/09/20

1. We will get back to you in 48hrs

2. We need to walk into any croma store or contact brand customer support
Both of this is not workable.

+2 photos

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Aug 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2020

Croma Customer Care's response Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns