[Resolved]  Croma — Amount Charged by croma and no delivery

Address:	Mumbai City, Maharashtra, 246001
Website:	Croma.com

I had placed an order for an air purifier on 5 November.
I gave a call on 7 November re update and was told that the mobile number was incorrect. I got the same corrected.

On Thursday I got an sms and an email re the delivery confirmation.
I gave a call and was told that i would need to wait till 11 November to get an update. I asked to be contacted 2 hours before delivery.

I gave a call once again on Friday and was told that my number was still incorrect on the system. Well, if my number was incorrect then how did i get a delivery confirmation sms.

I was told that i would get a call in 24 hours re the delivery details and clarification. ( as fed ex says that Ramu has received the product on my behalf)

I gave a call on Saturday, frustrated and insisted on speaking to the manager. All this while each person has been saying that my number was incorrect and some one had tried calling me on Friday on the incorrect number. He said that i would get an update in 2 hours

Well, if the number was incorrect (which it was not. Just proved above), then could not an email be sent to me?

I did not get an update in 2 hours, I gave a call back in 2.5 hours and was told that they were still trying to reach FedEx.

I still have not received any update and have not received my new air purifier.

I am disappointed in the service of croma and croma's customer care.
this is a product for which I have paid on your website.

I have been put through mental and emotional trauma because of this.

I had bought from you keeping the TATA brand and trust in mind. This behavior does not reflect what the brand stands for.

My complaint number are:
SR[protected]
SR[protected]
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Regards,
A dissatisfied customer.