[Resolved]  Croma — complaint to return the led rishi ram

Address:Gurgaon, Haryana, 122001
Website:www.croma.com

Hi,

Croma delivered a faulty product to me.

It's not switch on since 15 april 2018 and i raised a complaint # del160418fs00796 to return the led but as on date no one visit my home or i did't get any response from your side.

I am very frustrated with croma service.

Thanks
Rishi ram

— forwarded message —
From:
Date: fri, apr 6, 2018 at 2:11 pm
Subject: your order (Invoice no. Sle001ec0067490) has been delivered.
To: [protected]@gmail.com

24 hours croma customer care no. [protected]
Email us: [protected]@croma.com

Greetings from croma.com

Thank you for placing your order (Invoice no. Sle001ec0067490) with us.

Your order is now delivered. We hope you have enjoyed shopping with us. Please find below details of your transaction.
Your order summary is mentioned below
Invoice number sle001ec0067490
Order id [protected] payment mode cardpayment
Item code item description qty rate amount
203754 croma led fhd smart 109cm 43" el7332 (Hsn/sac-8528) 1 21320.[protected] 27290.25
Please call us on 24 hours croma customer care no. [protected] to request for a demo-installation of your product (Subject to the product being eligible for a demo-installation)

We would appreciate if you could provide us with your valuable feedback through email at [protected]@croma.com or connect with us at 24 hours croma customer care no. [protected].

We help you buy,
Team croma
About croma | tell us what do you think | terms & conditions | contact us

Have e-waste but don’t know what to do about it?

Call us at[protected] & we pick up your junk at your doorstep
We ensure responsible disposal
And also plant an actual tree in your name for the e-waste you dispose


Registered office: unit no. 701 & 702, 7th floor kaledonia sahar road, andheri east, mumbai - 400069, india


With best,
Rishi ram
C: +91.98686.67748
www.linkedin.com/in/rishi-ram-6aab698
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Aug 11, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Apr 23, 2018
Updated by Rishi Ram Khandelwal
Not got any solution yet from Croma side.

Croma technician called me on Saturday 21/04/2018 and he was asking for visit charges for visit to my home for LED pickup.

At that time immediate i update the same thing to customer care team but still not got any update from their side.

Avery time they told we escalate your complaint to upper management.

But i don't know what are they doing since 16 April 2018. As i understand with their interaction they just fool the customer.
Verified Support
Apr 27, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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