[Resolved] Croma — Croma retail (Samsung)- croma samsung led tv - fake order confirmation | |||
I had purchased samsung led tv 40j5570 from croma online retailer worth 32, 950 on 13th june 2017. I had put the request for faster delivery but today on 16th june, i got the call that product is not in stock. I have been issued order confirmation and retail invoice of the product and now croma is telling that product is out of stock! My family is waiting for the product and now they are saying it will take indefinite delay. Is it legal that company is selling the product that is not there in their stock (Balance sheet)? I have attached invoice copy as the attachment. Was this information helpful? | |||
Jun 1, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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As soon as I turned on the laptop, I realized that It was not working properly. I complained about it at your store and the salesman told me that some driver was not installed. After the installation also, condition of the laptop remained the same. Again after having a word with your salesman, i went to your store on 16/06. They checked few things and told me that there were some issues with the laptop. They told me that they will take the laptop to the service centre and will come up with the solution very next day. I was very Frustrated by then as I had already visited your store numerous times. To make matters worse, the very next day they told me that due to some issues, they will get back to me on Monday. Today because of irresponsible attitude of your staffs, I am in problem.
I definitely need this situation to be solved ASAP. I made the decision to buy the laptop at your store, because of previous good recommendations some friends of mine gave me about your store. However, after this experience, I feel deceived.
If I don’t get a quick response to my request, I want a full refund of the payment I have already made else I'll go to consumer court and will file a case against you guys.