Croma — Croma TV installation

Mukund Badola

Jul 3, 2023

Address:

707, Richmond Park society ,Vasundhara sector-6 Ghaziabad -201012, Ghaziabad, Uttar Pradesh

My new croma 55-inch TV delivered on[protected]Invoice Number: SLA[protected] with free of cost TV installation commitment.

Same day 5:10PM Croma electrician (Rohan Singh mobile: [protected]) visited my home to install a TV and denied using a company delivered TV bracket and insisted that I buy a new TV bracket from him for Rs.1800. Finally, I refused to purchase an expensive bracket from him and decided to buy the same from the market for Rs.400.

Since this morning I have been following up with a croma store representative and the same technician but not getting any response.
Felling frustrated and hopeless by this Croma employee's behavior

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Comments

Mukund Badola

Jul 3, 2023

TV Installation is not done yet. struggling to use my new TV.

Croma Customer Care

from Mumbai, Maharashtra

Jul 4, 2023

Verified Support

Dear Mukund, this is not the experience we would have liked you to have. We request you to reach out to our customer care team at [protected] or write an email to [protected]@croma.com. They will assist you with the resolution of your concerns.