[Resolved] Croma — Daikin 1.5 ton ftkm50qrv16 inverter split air conditioner (white)

mun Syed

Address:	Thane, Maharashtra, 401107
Website:	www.cromaretail.com/Daikin-15-Ton-FTKM50QRV16-Inverter-Split-Air-Conditioner-(White)-pc-32362-867.as

Croma bhayander store do not have this product FTKM50 as available on online retail store. When they put the code of the above mentioned product in the system the product is actually FTKH50 ECO SERIES. Which is not the latest product of daikin and what croma is claiming to sell online. I always had great respect for tata company. But it saddens me to see such incompetence and probably a fardulent activity going on. A customer if orders the product he will not getcthe same product. Product. This aggravate him to return the same. Or just keep what he has got.
Hope tata company keep vigilance on such acts.

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May 22, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.