[Resolved] Croma — Defective Lenovo TAB2 A7 30HC | |||
Good Morning Gentlemen, We purchased a Lenovo TAB2 A7-30HC from Croma, Indiranagar, Bangalore-560038 (A045) on 24-Jun-2015. We purchased a Tata Docomo SIM Card and due to unforseen circumstances on Docomo's part, we were able to get the SIM Card activated only on 11-July-2015. Even though the SIM Card works well on other phones, this Lenovo TAB is unable to detect the SIM, cannot detect the Network or the Wi-fi connection I have at home. We have tried with other SIM Cards as well, but with the same result. Also, the spring for ejecting the SIM Card is defective and manual means have to be used to take out the SIM Card. We have spoken to Lenovo and they asked us to reset to 'factory default' - even this has not helped as the TAB needs to first detect the WLAN here. Speaking to Docomo, they state there is nothing wrong with their SIM Card. We have also spoken to our local Service Provider (ACT) and there is nothing wrong with their transmission as we are using W-fi and cable from them without any issues. Hence, we have confirmed the Lenovo TAB is defective and requires replacement at the earliest. Pls note, we have also taken a two-year guarantee for this TAB. Details:- Invoice No.: SLF02A[protected] Date and Time:[protected] / 5:54pm Till No.1 Created by: Lakshmi Narayana C. Customer Name: L. D'Souza Item Description: Lenovo Tab2 A7-30 3G 59435957 Bk 20cn IMEI No.: [protected] S/N: HGC8RFYM / HGC8RFYM (32) Mfg. Date:[protected] Product ID: 59435957 Type: ZOBH Kindly revert by return. Thanks and Best Regards, Alwyn Medina (H/P: +91-[protected]) Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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