[Resolved] Croma — Delayed Delivery of Microwave oven

Malkar

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400093
Website:	Delay in Delivery of product.

I had purchased Samsung Microwave oven ( 28 L ) from Croma Oberio Mall on 22nd October 16. With a delivery commitment of 23rd October. But the same has not yet been delivered. Have been following with the customer care since 23rd, On 23rd they said it has been scheduled for dispatch and would be delivered by 23rd EOD, but as usual even after number of followup, the product was not delivered on 23rd . On 24th again followed up with the call centre, but they have a standard reply the team will get back to you on the same. And till this moment there is no response .

I am regretting having purchased the product from Croma, it is a very very bad experience and agony is that I still don't have the update on the delivery status .

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May 31, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.